Individuals
Want to be part of an open community that is committed to working together to improve customer and employee experience across Europe and beyond? Want to be part of a European customer experience focused professional network that will help you build your professional skills, brand and network in the CX domain whilst also allowing you to share and access information and data that helps you be more effective at what you do?
Companies
Are you a company that wants to influence the future of customer and employee experience and related topics? Are you a company that wants to build your brand, influence in the experience domain in Europe? Are you a company that wants to develop your existing talent, attract new talent, learn how to solve existing and future challenges and benefit from bulk membership discounts?
Sponsors
Are you a brand, technology vendor, consultancy, agency or BPO that is active in the customer experience domain in Europe? Would you like to commission research or share assets such as white papers, reports, case studies, or on-demand webinars to help engage with decision-makers?
GET INVOLVED
We are working with a number of partners to help us build and develop the community at both a local, regional and global level. So, if you would like to discuss becoming an individual or corporate member, taking on the responsibility of shaping the future of customer experience in Europe and beyond or exploring media partner and sponsorship opportunities then do get in touch with us via the contact page as we would be delighted to hear from you.
Latest Member Insight
The Competence Paradox: Why the People We Trust Most May Be the Ones Who Say “I Don’t Know”
The most dangerous sentence in an organization may not be:
“We’ve always done it this way.”
It may be: “We already know.”
We already know what customers want.
We already know why people are leaving.
We already know why sales declined.
We already know what the problem is.
And sometimes, of course, we do.
But yesterday’s insight can quietly become today’s assumption.
This article explores the hidden tension between expertise and curiosity — and why great leaders may need to become comfortable saying:
“Here is what I think. Now help me discover where I might be wrong.”
Because wisdom may begin the moment experience says, “I’ve seen this before,” and curiosity replies: “Maybe. But look again.”
News & Announcements
AI Transformation 2026: 26 Predictions Redefining CX, EX, Design, and Product Innovation for the Second Half
AI Transformation 2026: 26 Predictions Redefining CX, EX, Design, and Product Innovation for the Second
