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Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead

ECXO Tea Sessions Ray Gerber

The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT. 

Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT. Subscribe here: https://us02web.zoom.us/webinar/register/WN_V-Q53AC-RJ-Snic2S1ODGQ @ThunderheadONE #CX #customerexperience

Ricardo Saltz Gulko Tweet

Register in advance for this webinar:

https://us02web.zoom.us/webinar/register/WN_V-Q53AC-RJ-Snic2S1ODGQ

Join us in the open-access European Customer Experience Organization (ECXO) – CX Day: https://lnkd.in/dSf_XU7

An advance discussion about JO continuing the presentation (Getting Started with Journey Orchestration) that is available on the open-access ECXO.org community and many other displays and events coming up: https://ecxo.org/individuals/

*Register directly in advance for this webinar: https://us02web.zoom.us/webinar/register/WN_V-Q53AC-RJ-Snic2S1ODGQ

Five things attendees will learn:

  1. Journey Orchestration(JO) versus Campaign management vs. Decisioning (Next-Best-Action)
  2. An agile approach to deploying JO
  3. JO as part of the customer ecosystem
  4. Managing and tracking JO effectiveness
  5. The critical role of understanding customer intent as part of JO. 

 About Ray Gerber,

Chief Product Officer

Ray is a global leader in customer engagement technologies, with over 30 years of experience building innovative technologies for enterprises. He has extensive expertise in customer relationship management, customer decisions, and self-learning. He also worked in business process management, customer journey management, and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software. 

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If you want to get in touch with Ray Garber, he is on LinkedIn.

Important Note for your data protection: When you subscribe using the zoom link here, you are also subscribing to our monthly newsletter, and you will receive an invitation to join the ECXO.

Join us in the open-access European Customer Experience Organization (ECXO): 

https://lnkd.in/dSf_XU7

 
 

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Ricardo Saltz Gulko

Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.
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