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Ricardo Saltz Gulko

Co-Founder

Ricardo is the Eglobalis, Innovation and Experience Consulting Agency, Managing Director, a global strategist, C-suite adviser, focused on experience and operations simplification

Ricardo is the Eglobalis, Innovation and Experience Consulting Agency, Managing Director, a global strategist, C-suite adviser, focused on experience and operations simplification, culture transformation, OX, CX, EX transformative design, technology adoption, innovation ignition, and human adaptability.

He’s the ECXO co-founder & initiator, the European Customer Experience Organization, our global association.

He has worked & consulted for numerous global tech companies, such as Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, and VW, as a global executive & strategist. His focus is on customer experience and success, change, and operations experience. He works with global tech companies aiming to transform themselves and is also a keynote speaker.
He holds an MBA at Kellogg Graduate School of Management, IL USA, and Undergraduate studies in IS & Industrial Engineering. He’s a global citizen fluent in five languages and resides in Munich, Bavaria.

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Silvana Buljan

Senior Strategic Advisor - Founding Member and Ambassador – Germany and Spain

Silvana Buljan is the founder and CEO of Buljan&Partners Consulting an internationally recognized expert in Customer Centricity and...

Silvana Buljan is the founder and CEO of Buljan&Partners Consulting an internationally recognized expert in Customer Centricity, Customer Experience, Employee Experience and CRM.

She´s also an ontological executive coach specialized in leadership, talent management and customer-oriented organizational changes. Since 1998 Silvana has actively been involved in customer strategy & transformation projects for leading brands in automotive, air transport, healthcare, industrial manufacturing, financial services, insurance, pharma, retail and technology. Professor, key note speaker, author, mentor, coach, consultant and trainer, she is the guiding light of the Buljan & Partners team and customers!

Federico Cesconi Team

Federico Cesconi

Advisor and DACH Ambassador - Founding Member

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession.

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession. He is an expert in data science and artificial intelligence with a passion for Natural Language Processing. Several of his researches related to Customer Experience and Customer Management are published on Researchgate.net.

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Joanna Carr

Ambassador - Norway - Founding Member

Joanna Carr is a Customer Experience Consultant for Allegro, a technology and communication bureau based in Norway.

Joanna Carr is a Customer Experience Consultant for Allegro, a technology and communication bureau based in Norway. Joanna is a dedicated CX professional committed to continuous development both for herself and for CX as a business methodology. So much so that Joanna, together with Allegro, has just been granted funds to research CX and develop a scalable business model suitable for the Norwegian culture.

Originally from England, Joanna has worked in various industries both within customer-facing and head office roles and has expertise in customer experience strategizing, service design, emotional intelligence in the workplace, coaching, customer service training and speaking.

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