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Ricardo Saltz Gulko

Co-Founder

Ricardo is the Eglobalis, Innovation and Experience Consulting Agency, Managing Director, a global strategist, C-suite adviser, focused on experience and operations simplification

Ricardo is the Eglobalis, Innovation and Experience Consulting Agency, Managing Director, a global strategist, C-suite adviser, focused on experience and operations simplification, culture transformation, OX, CX, EX transformative design, technology adoption, innovation ignition, and human adaptability.

He’s the ECXO co-founder & initiator, the European Customer Experience Organization, our global association.

He has worked & consulted for numerous global tech companies, such as Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, and VW, as a global executive & strategist. His focus is on customer experience and success, change, and operations experience. He works with global tech companies aiming to transform themselves and is also a keynote speaker.
He holds an MBA at Kellogg Graduate School of Management, IL USA, and Undergraduate studies in IS & Industrial Engineering. He’s a global citizen fluent in five languages and resides in Munich, Bavaria.

Federico Cesconi Team

Federico Cesconi

Senior Advisor, Ambassador DACH and Europe - Founding Member

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession.

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession. He is an expert in data science and artificial intelligence with a passion for Natural Language Processing. Several of his researches related to Customer Experience and Customer Management are published on Researchgate.net.

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Joanna Carr

Ambassador - Norway - Founding Member

Joanna Carr is a Customer Experience Consultant for Allegro, a technology and communication bureau based in Norway.

Joanna Carr is a Customer Experience Consultant for Allegro, a technology and communication bureau based in Norway. Joanna is a dedicated CX professional committed to continuous development both for herself and for CX as a business methodology. So much so that Joanna, together with Allegro, has just been granted funds to research CX and develop a scalable business model suitable for the Norwegian culture.

Originally from England, Joanna has worked in various industries both within customer-facing and head office roles and has expertise in customer experience strategizing, service design, emotional intelligence in the workplace, coaching, customer service training and speaking.

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Susanne Fries-Palm

Senior Advisor, Ambassador Switzerland and Europe - Founding Member

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech. 

Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes. 

As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.

Originally from England, Joanna has worked in various industries both within customer-facing and head office roles and has expertise in customer experience strategizing, service design, emotional intelligence in the workplace, coaching, customer service training and speaking.

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