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The European Customer Experience Organization (ECXO) is launching a series of short practical sessions, each up to 20 minutes, to clarify how to achieve CX ROI and growth effectively. The first part will delve into: Mastering the Maze of CX Metrics & Money with Lynn Hunsaker, the CCO of ClearAction Continuum, facilitated by Ricardo Saltz Gulko. Join us on April 17th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST.

Post your questions now! It’s a short session. See you there.

Subscribe here: https://www.linkedin.com/events/7176259001196634112/comments/

Become a member of the open-access CX Professional Network: https://ecxo.org/

You’ll obtain practical answers on the following topics: How to connect CX metrics to financial outcomes? Feeling overwhelmed by calculations? CX metrics follow a sequence. Understanding this sequence makes it easy to demonstrate the CX-money connection—and most importantly, drive higher CX ROI. In this 20-minute live session, you’ll discover:

The CX metrics domino-effect

Which CX metrics to focus on

How to prove CX ROI

Post your questions now! It’s a short session. See you there.

Follow the ECXO on Linkedin: https://www.linkedin.com/company/european-customer-experience-organization/posts/?feedView=all&viewAsMember=true

Become a member of the open-access CX Professional Business Network here:  https://ecxo.org/

This session is facilitated by Ricardo Saltz Gulko, the Managing Director of Eglobalis, a global advisor in CX, Design, and Real Innovation, and the co-founder of European Customer Experience Organization (ECXO).

Find the ECXO series of Third-Party Trainings to better understand this topic: https://lnkd.in/dTyTENuC and Become a member now in the Open Access CX Professional Business Network and let’s learn together: Join Now. https://ecxo.org/ or follow us on Linkedin: https://lnkd.in/eAAQApHd

Picture of Ricardo Saltz Gulko

Ricardo Saltz Gulko

Ricardo Saltz Gulko is the Eglobalis managing director, a global strategist, thought leader, practitioner, and keynote speaker in the areas of simplification and change, customer experience, experience design, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as professional services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and Undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.
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