Individer
Want to be part of an open community that is committed to working together to improve customer and employee experience across Europe and beyond? Want to be part of a European customer experience focused professional network that will help you build your professional skills, brand and network in the CX domain whilst also allowing you to share and access information and data that helps you be more effective at what you do?
Bedrifter
Are you a company that wants to influence the future of customer and employee experience and related topics? Are you a company that wants to build your brand, influence in the experience domain in Europe? Are you a company that wants to develop your existing talent, attract new talent, learn how to solve existing and future challenges and benefit from bulk membership discounts?
Sponsorer
Er du et merkevare, teknologileverandør, konsulentfirma, byrå eller BPO som er aktiv innen kundeopplevelsesdomenet i Europa? Ønsker du å bestille undersøkelser eller dele eiendeler som whitepapers, rapporter, case studies eller on-demand webinarer for å hjelpe deg med beslutningstakere?
BLI INVOLVERT
We are working with a number of partners to help us build and develop the community at both a local, regional and global level. So, if you would like to discuss becoming an individual or corporate member, taking on the responsibility of shaping the future of customer experience in Europe and beyond or exploring media partner and sponsorship opportunities then do get in touch with us via the contact page as we would be delighted to hear from you.
Latest Member Insight
The Anatomy of a “No”: How to Deny a Customer Without Destroying Trust
Why saying “It’s company policy” literally causes physical pain to your customers.
Neuroscience shows us that the human brain processes social rejection in the exact same neural regions that process physical pain.
When a customer asks for a refund or a feature and your team hides behind “company policy,” the customer’s brain doesn’t process it as a business rule. Their amygdala processes it as tribal rejection. It triggers an immediate “fight or flight” response.
In my new article series focusing on the deep communication skills of CX, we are dissecting the most dreaded scenario: Delivering a “No”.
News & Announcements
Agent Experience (AX): Why AI Agents Need Their Own Experience Design for B2B
Agent Experience (AX): Why AI Agents Need Their Own Experience Design for B2B Originally published
