Ricardo Saltz Gulko
Co-Founder
Ricardo er Eglobalis, Innovation and Experience Consulting Agency, administrerende direktør, en global strateg, C-suite rådgiver, fokusert på erfaring og driftsforenkling
Ricardo is the Eglobalis, Innovation and Experience Consulting Agency, Managing Director, a global strategist, C-suite adviser, focused on experience and operations simplification, culture transformation, OX, CX, EX transformative design, technology adoption, innovation ignition, and human adaptability.
He’s the ECXO co-founder & initiator, the European Customer Experience Organization, our global association.
He has worked & consulted for numerous global tech companies, such as Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, and VW, as a global executive & strategist. His focus is on customer experience and success, change, and operations experience. He works with global tech companies aiming to transform themselves and is also a keynote speaker.
He holds an MBA at Kellogg Graduate School of Management, IL USA, and Undergraduate studies in IS & Industrial Engineering. He’s a global citizen fluent in five languages and resides in Munich, Bavaria.
Federico Cesconi
Senior Advisor, Ambassador DACH and
Europe - Founding Member
Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession.
Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession. He is an expert in data science and artificial intelligence with a passion for Natural Language Processing. Several of his researches related to Customer Experience and Customer Management are published on Researchgate.net.
Helén Rigamonti
Ambassador Sweden and Europe
Founding Member
She is an experienced leader with long experience in interim management roles.
She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations.
With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and
Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Originally from England, Joanna has worked in various industries both within customer-facing and head office roles and has expertise in customer experience strategizing, service design, emotional intelligence in the workplace, coaching, customer service training and speaking.
Danny Peters
Ambassador The Netherlands and Europe - Founding Member
Danny has 20+ years of experience in Customer Service and Customer Experience Management and is a certified expert.
Danny has 20+ years of experience in Customer Service and Customer Experience Management and is a certified expert. He invented a unique and practical Customer Journey Mapping methodology and the CX Life Cycle Model®, a framework to align and connect all Customer Journeys in an organization. Danny is very motivated to lift the bar for every professional that is working in the field of Customer Experience Management in Europe and around the globe. Mainly with sharing his knowledge, connect people and organize events as an ambassador of the ECXO in The Netherlands and Europe.
Kari Korkiakoski
Ambassador - Finland - Founding Member
Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy.
Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy. Within the last 10 years Kari has written three books by himself or with co-authors. One of those can be found from Amazon under title "Amazing customer experience". The latest book was about connection between CX and EX.
In Futurelab Finland we have five consultants. On top of consulting Kari is also a partner in a Nordic ecommerce company and online-focused accounting company.
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