Latest Member Insight
The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth
Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
Tips for Transforming to a Customer-Centric Company Culture
Customer-centricity can’t be achieved overnight – it requires dedicated commitment from everyone in the organization
Customer Success – Sowing the Seeds for Mutual Growth
While the role of customer success is not new, it has rapidly become mainstream as companies now recognize its contribution to business growth.
Customer Experience and Service Management; meeting along the Customer Journey
The Customer Journey is an important common denominator between the CX and Service Management frameworks. Although their approaches may differ, both share the common goal of realising a great customer experience.
Q. Alan, what is your take on a big CX Transformation Programme as a Strategy? A. It doesn’t work!!
When I was asked to share my views on this topic it felt familiar, I have been asked this before by client sand prospects, by CX Practitioners and CEO’s and my answer is always the same
Orchestrating surprise and delight strategies to evoke positive emotions
Surprise and delight are commonly used terms within the realm of customer experience strategising.
News & Announcements
Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware.
The ECXO- European Customer Experience Organization is thrilled to present Building a CX Driven B2B
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
From CX to Distinctive Experiences with Joe Pine
The European Customer Experience Organization is delighted to announce Joe Pine, discussing From #CX to Distinctive Experiences with our CX community. https://ecxo.org/customer-experience-super-events-from-cx-to-distinctive-experiences-with-joe-pine/
#experienceeconomy #servicedesign
How AI will Change the Status Quo in CX in 2022 – ECXO In partnership with Five9
A Super CX Event: How AI Will Change the Status Quo in Customer Experience in 2022 – In partnership with Five9 and ECXO on February 23, 2 PM CET or 1 PM GMT
Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead
The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT.
eCXO day: Ron Kaufman, one of the best CX and EX Speakers around the Globe presenting in ECXO
Ron Kaufman, one of the best Customer and Employee Experience and Services Doers and Speakers around the globe, will present for eCXo Day
Tabitha Dunn guest speaker for ECXO announced
You are invited to our second event with the fantastic Tabitha Dunn, the Chief Customer Officer, Head of Customer Experience and Global Sales Excellence at Ericsson.
Dr. Marcell Vollmer first guest speaker for ECXO announced
Our first speaker will be Dr. Marcell Vollmer, Partner and Director at BCG, when 14th April 7 pm CET and 6 pm UK on zoom webinars.
ECXO partners with The CX Academy
We’re pleased that The CX Academy has chosen the ECXO – European Customer Experience Organization to be a partner of their top and practical CX education and certification program & we look forward to this fantastic collaboration
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