Read more about the article The Double Agents of CX: Who are they and what do they do?
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The Double Agents of CX: Who are they and what do they do?

Create a solid team of double agents in your organization to help you deliver excellent CX. They are a powerhouse that is crucial for driving greater customer satisfaction, better customer experience, and business success. To achieve this, focus on assessing current processes, establishing a customer-centric culture, implementing the right technology, setting clear goals, and continuously educating and empowering your team. Sounds good, doesn’t it? In this article, let’s explore some of the necessary steps to make it happen.

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Read more about the article The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience
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The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience

The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: https://www.eglobalis.com/the-transformative-power-of-ai-in-physical-product-design-enhancing-creativity-and-customer-experience/ Introduction The advent of generative AI is reshaping the landscape of physical product…

Fortsett å leseThe Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience
Read more about the article A new episode of Experience the Difference Podcast Series: with the amazing Irina Mostovaya
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A new episode of Experience the Difference Podcast Series: with the amazing Irina Mostovaya

We are excited to share this week's episode of Experience the Difference: The European Customer Experience Organization (ECXO) Podcast Series with the amazing Irina Mostovaya, hosted by Christopher Brooks Listen…

Fortsett å leseA new episode of Experience the Difference Podcast Series: with the amazing Irina Mostovaya
Read more about the article A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko
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A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment…

Fortsett å leseA Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko
Read more about the article Experience the Difference ECXO Podcast: Cultivating the Right Environment for CX with Nicolette Wuring
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Experience the Difference ECXO Podcast: Cultivating the Right Environment for CX with Nicolette Wuring

Experience the Difference: On the podcast of the European Customer Experience Organization (ECXO) this week, Nicolette Wuring joins our host, Christopher Brooks. Hear Nicolette and Christopher here: https://lnkd.in/duQSHrnM About Nicolette:…

Fortsett å leseExperience the Difference ECXO Podcast: Cultivating the Right Environment for CX with Nicolette Wuring
Read more about the article The Evolution of Business Relationships: Not B2B nor B2C, but H2H
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The Evolution of Business Relationships: Not B2B nor B2C, but H2H

Are you ready to make businesses more human? This question invites us to embark on a journey of deep reflection. Whether learning to be more empathetic, improving communication, or simply striving to be kinder, becoming more human in business is a worthwhile pursuit. It's about focusing on human connections and creating more meaningful and lasting relationships. So, are you ready to take the first step on this journey? Let's do it together!

Fortsett å leseThe Evolution of Business Relationships: Not B2B nor B2C, but H2H