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Ricardo Saltz Gulko

Co-Founder

Ricardo er Eglobalis, Innovation and Experience Consulting Agency, administrerende direktør, en global strateg, C-suite rådgiver, fokusert på erfaring og driftsforenkling

Ricardo is the Eglobalis, Innovation and Experience Consulting Agency, Managing Director, a global strategist, C-suite adviser, focused on experience and operations simplification, culture transformation, OX, CX, EX transformative design, technology adoption, innovation ignition, and human adaptability.

He’s the ECXO co-founder & initiator, the European Customer Experience Organization, our global association.

He has worked & consulted for numerous global tech companies, such as Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, and VW, as a global executive & strategist. His focus is on customer experience and success, change, and operations experience. He works with global tech companies aiming to transform themselves and is also a keynote speaker.
He holds an MBA at Kellogg Graduate School of Management, IL USA, and Undergraduate studies in IS & Industrial Engineering. He’s a global citizen fluent in five languages and resides in Munich, Bavaria.

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Silvana Buljan

Senior Strategic Advisor - Founding Member and Ambassador – Germany and Spain

Silvana Buljan er grunnlegger og administrerende direktør for Buljan & Partners Consulting, en internasjonalt anerkjent ekspert innen kundesentrisitet og ...

Silvana Buljan is the founder and CEO of Buljan&Partners Consulting an internationally recognized expert in Customer Centricity, Customer Experience, Employee Experience and CRM.

She´s also an ontological executive coach specialized in leadership, talent management and customer-oriented organizational changes. Since 1998 Silvana has actively been involved in customer strategy & transformation projects for leading brands in automotive, air transport, healthcare, industrial manufacturing, financial services, insurance, pharma, retail and technology. Professor, key note speaker, author, mentor, coach, consultant and trainer, she is the guiding light of the Buljan & Partners team and customers!

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Dr. Graham Hill

Senior Advisor and Global Ambassador - Founding Member

Dr. Graham Hill is a partner at customer value management consultancy Optima Partners.
 He has been a management consultant, interim and director with over 30 blue-chip companies.

Dr. Graham Hill is a partner at customer value management consultancy Optima Partners.

He has been a management consultant, interim and director with over 30 blue-chip companies, in 15 different countries, during a consulting career stretching over 30 years. 

Most of his work has involved building complex service systems, directing their implementation and managing the resulting organisational transformation for clients in the financial services, telecoms, transportation and high-tech industries. 

One of the original gurus at CRM Guru, he has been an acknowledged thought leader in customer experience, interaction optimisation and journey orchestration for over a decade.

Federico Cesconi Team

Federico Cesconi

Advisor and DACH Ambassador - Founding Member

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession.

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession. He is an expert in data science and artificial intelligence with a passion for Natural Language Processing. Several of his researches related to Customer Experience and Customer Management are published on Researchgate.net.

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Michael Brandt

Ambassador - DACH - Founding Member

Michael er en CX-strateg med mange år under beltet og implementerer CX-programmer i globale multikulturelle organisasjoner.

Rainer Kolm worked as a division manager and managing director in various industries such as retail, tourism, telecommunications and consulting.

Since 2010, Rainer Kolm has been the owner of the Institute for Customer Experience Management (i-CEM) and advises companies and institutions on the topics of customer experience management, customer service, performance support and human resources

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Enrique Gomez Alonso

Ambassador - Spain and Portugal - Founding Member

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert...

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert. He is a C-Level professional with more than 25 years of experience driving organizational success and leading the development and implementation of high impact transformation projects. Enrique has led the customer transformation in Spain for two of the biggest multinationals in Europe, first as Head of CX at Vodafone Spain and later as Chief Customer Officer in Zurich Insurance Spain.

Rainer Kolm

Rainer Kolm

Advisor and DACH Ambassador - Founding Member

Rainer Kolm worked as a division manager and managing director in various industries such as retail, tourism, telecommunications and consulting.

Michael is a CX Strategist with many years under his belt implementing CX programs in global multi-cultural organizations. With over 25 years’ experience in B2B customer-facing operations, he was most recently responsible for Process Excellence in Customer Care across the ABB Group’s worldwide network from 2012 – 2020. His focus areas are Voice of Customer, Complaint Management and Customer Journey Mapping. Apart from being a Certified Customer Experience Professional, Michael also has qualifications in Lean 6 Sigma, NPS 2, and Risk Management.

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Vincent Placer

Ambassador - France - Founding Member

Vincent er administrerende direktør i Colorado Group, et Paris-basert byrå som hjelper selskaper med både å designe og forbedre kundeopplevelsen.

Vincent is Managing Director of Colorado Group, a Paris-based agency that helps companies both design & improve their customer experience and define & manage their VoC programs through a SaaS platform. Passionate about customer behavior, Vincent has successively been a researcher in decision sciences, a client marketing executive in the telecom industry and a partner in CX consulting.

He is a regular speaker at professional conferences and in customer experience and customer relationship journals.

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Antonio Grasso

Ambassador - Italy - Founding Member

Grunnlegger og administrerende direktør for italienske Digital Business Innovation Srl. Antonio blir sett på som en av de beste influenserne for Digital Transformation ...

Founder and CEO of Italian startup Digital Business Innovation Srl, Antonio is regarded as one of the top Digital Transformation influencers on artificial intelligence, cybersecurity, digital transformation, the Internet of Things, and blockchain.

He is an advisor, and enterprise and public sector consultant, and mentor to numerous startups. He is currently collaborating with Siemens, Intel, The European Commission, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech, and many others as Content Advisor, B2B Influencer, Author, and Software Innovator.
He is a Global Juror for the United Nations’ SDGs – Global Entreps Award,

Antonio is an Accredited and Qualified Global Mentor for Startups and Scaleups by the World Business Angels Investment Forum.

His ethical vision regarding digital transformation has seen him active on numerous social channels, all dedicated to spreading knowledge, most notably to developing countries. Antonio aims to help spread the concept of digital transformation, and he actively engages on social media to bring the latest content on new, emerging technologies and their uses to secure a better future.

Antonio Grasso has over 37 years of experience handling numerous projects in the field of information technology for both enterprise and public sectors. He believes that digital transformation is a digital evolution process that involves many aspects, and technology is only a component of the puzzle. For him, the biggest hurdle is a cultural change, and a strategic approach to face this epochal change is paramount.

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Jeff Sheehan

Ambassador - Ireland - Founding Member

Jeff er Customer Experience (CX) designrådgiver i KBC Bank i Irland og forfatter. En kundefokusert tverrfunksjonell leder med omfattende prestasjoner innen B2B og B2C.

Jeff is Customer Experience (CX) design advisor at KBC Bank in Ireland and an author. A customer-focused cross-functional leader with extensive accomplishments in B2B and B2C client-facing customer experience (CX) management, he is steeped in a customer service delivery, operations and consultative service sales background and thrives on customer engagement.

He loves to add value by bringing the voice of the customer into the business, collaborating with cross-functional stakeholders, evangelizing a customer-first culture and aligning people, process and technology to design, sell, deliver and support amazing customer experiences.

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Lisa Rottmann

Ambassador - Spain and Germany - Founding Member

Jeg er en kundeopplevelsesspesialist med forretnings- og teknisk bakgrunn, og jeg har jobbet i forskjellige land de siste 13 årene.

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Alan Pennington

Ambassador - UK - Founding Member

Anerkjent som en av de globale ekspertene innen kunde- og ansattes opplevelsesstrategi, kartlegging og design.

Recognised as one of the global experts in the field of customer and employee experience strategy, mapping and design, Alan is a best-selling author, Non-Executive Director, a Customer Experience Special Advisor to selected listed companies and to one of the top 4 Global Consulting Businesses as well as a coach, mentor and trainer. He co-founded Mulberry Consulting in 2003 building the business into the number one Customer Experience consultancy globally. The business was sold in 2014.

He has been responsible for the design and deployment of customer experience programmes in large service and B2B organisations for over 25 years, clients have included Citibank Cards, Emirates Airlines, UPS, Aon, Aviva, Reed Elsevier, British Council, Mazda and Merrill Lynch.

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Joanna Carr

Ambassador - Norway - Founding Member

Joanna Carr er kundeopplevelses konsulent og designer for Allegro, et teknologi- og kommunikasjonsbyrå med base i Norge.

Joanna Carr is a Customer Experience Consultant for Allegro, a technology and communication bureau based in Norway. Joanna is a dedicated CX professional committed to continuous development both for herself and for CX as a business methodology. So much so that Joanna, together with Allegro, has just been granted funds to research CX and develop a scalable business model suitable for the Norwegian culture.

Originally from England, Joanna has worked in various industries both within customer-facing and head office roles and has expertise in customer experience strategizing, service design, emotional intelligence in the workplace, coaching, customer service training and speaking.

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Tue Søttrup

Ambassador - Denmark - Founding Member

Tue Søttrup har levert utmerket kundeservice i mer enn 20 år og er for tiden Chief CX Evangelist i Dixa.

Tue Søttrup has been delivering excellent customer service for more than 20 years and is currently Chief CX Evangelist at Dixa where he's carefully nurturing a small bonsai tree called GenZen.

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Harald Henn

Ambassador - Germany - Founding Member

Harald Henn is managing partner of Marketing Resultant GmbH in Mainz, Germany. Marketing Resultant sees itself as a navigator for digital customer service and customer experience.

Harald Henn is managing partner of Marketing Resultant GmbH in Mainz, Germany.

Marketing Resultant sees itself as a navigator for digital customer service and customer experience, providing customers with orientation in a complex service world and guiding them safely to their destination.  Marketing Resultant supports clients in strategy, process, organization and technology issues with a profound understanding and many years of experience.

Together with Prof. Nils Hafner from the Lucerne University of Applied Sciences and Arts, Harald Henn has developed the CEX Trendradar. A maturity model, which is highly recognized in expert circles as an orientation for those responsible for customer experience.

He organizes the CX-DIALOG, a virtual conference on customer experience, is the publisher of several ebooks on customer service and contact centers, and is a sought-after speaker at numerous virtual events.

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Sue Nabeth-Moore

Ambassador - France - Founding Member

Sue er grunnleggeren av Success Track Enterprise, et CS-rådgivnings- og coachingselskap, og en lidenskapelig og aktiv evangelist av kundesuksess (CS) i Europa.

Sue is a passionate and active evangelist of customer success (CS) in Europe. Sue is the founder of Success Track Enterprise, a CS advisory and coaching company as well as the co-founder of Customer Success Mastermind/Success Chain, an ongoing CS training and career development program which helps CS/CX practitioners and customers to acquire new skill sets to grow together.

She organizes CS meetups in Paris (previously also in Lisbon) and co-founded the first French-speaking CS event, Engage Paris. She is a regular speaker and moderator at CS events.

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Neil Davey

Honorary Ambassador - Founding Member

Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers.

Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.

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Kari Korkiakoski 

Ambassador - Finland - Founding Member

Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy.

Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy. Within the last 10 years Kari has written three books by himself or with co-authors. One of those can be found from Amazon under title "Amazing customer experience". The latest book was about connection between CX and EX.

In Futurelab Finland we have five consultants. On top of consulting Kari is also a partner in a Nordic ecommerce company and online-focused accounting company.

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Mario Sepp

Ambassador - Austria - Founding Member

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.

Jef Teugels team

Jef Teugels

Ambassador - Benelux - Founding Member

Jef has been working internationally for three decades with stock-listed enterprises, SMEs, and start-ups. His work and research focus on the energy field created by the friction in the overlap of customer behavior.

Jef has been working internationally for three decades with stock-listed enterprises, SMEs, and start-ups. His work and research focus on the energy field created by the friction in the overlap of customer behavior, organizational readiness, and exponential technologies. 

Jef’s main job is to assist businesses in letting the energy in that force field not go to waste. Instead, he makes sure companies use it to their customers’ and employees’ advantage in a unique mix of leadership and sustainability.

He is a doctoral candidate at the University of Bolton, researching Early Warning Signals for Sustainable Innovation.

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Olivier Saint-Léger

Ambassador - France - Founding Member

I 20 år jobbet Olivier i de største spesialiserte franske pressegruppene. Tidlig på 90-tallet spesialiserte han seg i NTIC ...

For 20 years, Olivier worked in the largest specialized French press groups. In the early 90s he specialized in NTIC by creating the first French section exclusively devoted to the Internet. Between 1993 and 2000 he wrote and translated several books, founded a web agency and a press agency, and launched the first French Internet magazine (Web // Master), followed a few years later by .Netpro. In 2006, he changed careers to join the DDB group where he set up the influence offer at Ketchum Paris.

He manages digital operations for clients such as Adobe, Symantec, La Marine Nationale, Kodak, SOS Village or the CNAM. He currently runs neuromass, a digital influence, marketing and content production agency.

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Chiara Scortegagna

Ambassador - Italy - Founding Member

Chiara is the Principal and Founder of AdHocRetail, a training and consulting company she established in Italy in 2007.

Chiara is the Principal and Founder of AdHocRetail, a training and consulting company she established in Italy in 2007. A passionate and committed sportswoman, she has a love for performance and people development and nothing motivates her more than seeing people achieve excellent results. Customer experience has always been a dominant theme in her business world. In December 2020, she achieved the Certificate of CX expert. 

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Mads Fosselius

Ambassador - Denmark - Founding Member

Jeg brenner for å bygge selskaper og programvare som gir kunder og bedrifter mulighet til å bygge sterkere forpliktelser - omtrent som forbindelsen mellom venner.

Jeg brenner for å bygge selskaper og programvare som gir kunder og bedrifter mulighet til å bygge sterkere forpliktelser - omtrent som forbindelsen mellom venner.

I believe that the future of customer service is build by a strong bond between companies and their customers, and I want to create a world in which every customer and customer service employee feels appreciated.

I imagine a world where everyone - employees, customers, business partners - treat each other as friends. To the benefit of businesses, their employees and customers everywhere.
 

Kirsti Laasio

Kirsti Laasio

Ambassador - Finland - Founding Member

As a CXO Kirsti is a Customer Experience Management executive, a board professional, advisor, partner, thought leader and a keynote speaker

As a CXO Kirsti is a Customer Experience Management executive, a board professional, advisor, partner, thought leader and a keynote speaker with extensive international experience in building customer centric brands, leading cross-functional teams, managing SaaS business and product portfolios for both B2B and B2C data and tech brands. She has been living and working quite some time in various countries and has practical understanding of what it takes to work with people with various cultural backgrounds.

Kirsti has a proven track record in leading successfully companies through internationalization and profitable growth, developing superior omnichannel customer experiences  with additional focus on employee experience as well as transforming organizations to be more customer centric and cost-effectively experience driven - from sh*t happens to shift happens!

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Christopher Brooks

Ambassador - UK - Founding Member

Tidligere leder hos Lexden CX og nå som leder for den prisbelønte internasjonale kundeopplevelsesrådgivningen og teknologiløsningen Clientship CX.

Previously as lead at Lexden CX and now leading the award winning international customer experience advisory and technology solution practice Clientship CX, Christopher has always pursued a ‘customer purpose’ approach to customer centricity.

In addition to helping clients across all sectors and geographies on improving the success of their commitment to customer centricity, Christopher leads a few other knowledge sharing and development initiatives in the industry: the CX Superheroes podcast series, CX Shed Talks and the Customer Experience World Games.

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Chris Ward

Honorary Ambassador - Founding Member

Chris is the Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist.

Chris is the Editor of MyCustomer. He is a practiced editor, having worked as a copywriter for creative agency, Stranger Collective from 2009 to 2011 and subsequently as a journalist covering technology, marketing and customer service from 2011-2014 as editor of Business Cloud News. He joined MyCustomer in 2014.

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Dave Sims

Technical advisor, Design and Development - Founding Member

Med over 22 års erfaring innen nettutvikling brenner Dave for å tilby kundene personlig service og løsninger skreddersydd til deres behov.

Described as an experimental CX thought leader and visionary, Adrian is a best-selling author, Forbes contributor, speaker, podcaster, investor, advisor to companies on all things related to customer and employee experience and aspirant CX Punk. A former economist and teacher, he has been growing and helping develop customer-focused large and small businesses for over 25 years now.

His clients have included Sky, NowTV, Apple, KFC, Philips, Cancer Research UK, Talk Talk, Gazprom, Intercontinental Hotel Group, Olympus, Harper Collins, Microsoft, Pearson and Costa Coffee to name but a few.

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Adrian Swinscoe

Founding Member
Described as an experimental CX thought leader and visionary, Adrian is a best-selling author, Forbes contributor, speaker, podcaster, investor, and advisor

With over 22 years experience in web development Dave is passionate about providing clients personalized service and solutions tailored to their needs. A lifelong fascination and curiosity with computers led to him my starting as a professional web developer in 2002. He started building basic html sites with flash and javascript at first and then began learning PHP and MySQL to develop wordpress sites. While continuing those disciplines he is now learning Node.js and MongoDB to create web apps for next-gen sites.

Instead of offering out of the box answers, Dave thinks strategically about the business problems he is presented and what would serve it best. No website is the same and no solution is the same either. Dave is based in Atlanta, GA USA and serves clients around the world.

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Jonathan Daniels

Ambassador - Belgium - Member

Jonathan er en pionér innen kundeopplevelse, fokusert på å fremme disiplinen og støtte samfunnet.

Jonathan is a Customer Experience pioneer, focused on advancing the discipline and supporting the community. His recent book The Customer Experience Playbook offers a framework for Customer Experience Governance (CX CENTRIC), as well as four step process for leading Customer Centric Transformations (ICON).

He runs CX Centric, a firm offering training and coaching on CX. He is the founder and director of CX Brussels, a networking platform for Customer Experience Professionals and also runs a monthly global interactive CX Discussion: CX Centric Conversation.

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