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Ricardo Saltz Gulko

Co-Founder

Ricardo er Eglobalis, Innovation and Experience Consulting Agency, administrerende direktør, en global strateg, C-suite rådgiver, fokusert på erfaring og driftsforenkling

Ricardo is the Eglobalis, Innovation and Experience Consulting Agency, Managing Director, a global strategist, C-suite adviser, focused on experience and operations simplification, culture transformation, OX, CX, EX transformative design, technology adoption, innovation ignition, and human adaptability.

He’s the ECXO co-founder & initiator, the European Customer Experience Organization, our global association.

He has worked & consulted for numerous global tech companies, such as Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, and VW, as a global executive & strategist. His focus is on customer experience and success, change, and operations experience. He works with global tech companies aiming to transform themselves and is also a keynote speaker.
He holds an MBA at Kellogg Graduate School of Management, IL USA, and Undergraduate studies in IS & Industrial Engineering. He’s a global citizen fluent in five languages and resides in Munich, Bavaria.

Federico Cesconi Team

Federico Cesconi

Senior Advisor, Ambassador DACH and Europe - Founding Member

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession.

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession. He is an expert in data science and artificial intelligence with a passion for Natural Language Processing. Several of his researches related to Customer Experience and Customer Management are published on Researchgate.net.

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Susanne Fries-Palm

Senior Advisor, Ambassador Switzerland and Europe - Founding Member

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech. 

Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes. 

As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.

Originally from England, Joanna has worked in various industries both within customer-facing and head office roles and has expertise in customer experience strategizing, service design, emotional intelligence in the workplace, coaching, customer service training and speaking.

Ray Gerber

Ray Gerber

Senior Adviser and Global Ambassador

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.

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Joanna Carr

Ambassador - Norway - Founding Member

Joanna Carr er kundeopplevelses konsulent og designer for Allegro, et teknologi- og kommunikasjonsbyrå med base i Norge.

Joanna Carr is a Customer Experience Consultant for Allegro, a technology and communication bureau based in Norway. Joanna is a dedicated CX professional committed to continuous development both for herself and for CX as a business methodology. So much so that Joanna, together with Allegro, has just been granted funds to research CX and develop a scalable business model suitable for the Norwegian culture.

Originally from England, Joanna has worked in various industries both within customer-facing and head office roles and has expertise in customer experience strategizing, service design, emotional intelligence in the workplace, coaching, customer service training and speaking.

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Vincent Placer

Ambassador - France - Founding Member

Vincent er administrerende direktør i Colorado Group, et Paris-basert byrå som hjelper selskaper med både å designe og forbedre kundeopplevelsen.

Vincent is Managing Director of Colorado Group, a Paris-based agency that helps companies both design & improve their customer experience and define & manage their VoC programs through a SaaS platform. Passionate about customer behavior, Vincent has successively been a researcher in decision sciences, a client marketing executive in the telecom industry and a partner in CX consulting.

He is a regular speaker at professional conferences and in customer experience and customer relationship journals.

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Enrique Gomez Alonso

Ambassador - Spain and Portugal - Founding Member

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert. He is a C-Level professional with more than 25 years of experience driving organizational success and leading the development and implementation of high impact transformation projects. Enrique has led the customer transformation in Spain for two of the biggest multinationals in Europe, first as Head of CX at Vodafone Spain and later as Chief Customer Officer in Zurich Insurance Spain.
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Christopher Brooks

Ambassador - UK - Founding Member

Tidligere leder hos Lexden CX og nå som leder for den prisbelønte internasjonale kundeopplevelsesrådgivningen og teknologiløsningen Clientship CX.

Christopher is a global customer experience specialist with over twenty years consultancy and clientside experience, helping clients profit from customer's-world led thinking. As Managing Director of international CX practice Lexden CX he believes truly great CX practice creates betterment for all customers, employees, communities, society and shareholders.

In addition, he is a keen contributor to the CX community: host of the CXSuperheroes podcast series, member of the ECXO, articles writer for MyCustomer and CX Today,  creator of the 'Making a Difference' CX, Founder of the Customer Experience World Games and a guest lecturer on CX Management at International University of Monaco.

Kari Korkiakoski team

Kari Korkiakoski 

Ambassador - Finland - Founding Member

Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy.

Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy. Within the last 10 years Kari has written three books by himself or with co-authors. One of those can be found from Amazon under title "Amazing customer experience". The latest book was about connection between CX and EX.

In Futurelab Finland we have five consultants. On top of consulting Kari is also a partner in a Nordic ecommerce company and online-focused accounting company.

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Sue Nabeth-Moore

Ambassador - France - Founding Member

Sue er grunnleggeren av Success Track Enterprise, et CS-rådgivnings- og coachingselskap, og en lidenskapelig og aktiv evangelist av kundesuksess (CS) i Europa.

Sue is a passionate and active evangelist of customer success (CS) in Europe. Sue is the founder of Success Track Enterprise, a CS advisory and coaching company as well as the co-founder of Customer Success Mastermind/Success Chain, an ongoing CS training and career development program which helps CS/CX practitioners and customers to acquire new skill sets to grow together.

She organizes CS meetups in Paris (previously also in Lisbon) and co-founded the first French-speaking CS event, Engage Paris. She is a regular speaker and moderator at CS events.

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Mario Sepp

Ambassador - Austria - Founding Member

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.

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Michael Brandt

Ambassador - DACH - Founding Member

Michael er en CX-strateg med mange år under beltet og implementerer CX-programmer i globale multikulturelle organisasjoner.

Michael is a CX Strategist with many years under his belt implementing CX programs in global multi-cultural organizations. With over 25 years’ experience in B2B customer-facing operations, he was most recently responsible for Process Excellence in Customer Care across the ABB Group’s worldwide network from 2012 – 2020. His focus areas are Voice of Customer, Complaint Management and Customer Journey Mapping. Apart from being a Certified Customer Experience Professional, Michael also has qualifications in Lean 6 Sigma, NPS 2, and Risk Management.

 

Agustí Molías Martínez

Agustí Molías Martínez

Ambassador Spain and Europe - Founding Member

Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.

Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.

Helén Rigamonti

Helén Rigamonti

Ambassador Sweden and Europe Founding Member
She is an experienced leader with long experience in interim management roles.

She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations. With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.
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Gregorio Uglioni

Ambassador Switzerland and Europe - Founding Member

Gregorio Uglioni is a specialist in Business Transformation, Innovation and Customer Experience.

Gregorio Uglioni is a specialist in Business Transformation, Innovation and Customer Experience. Gregorio is the CX Goalkeeper and the Head of Business Transformation  at the Cantonal Hospital of Winterthur in Switzerland.

Thanks to his strong leadership skills, Gregorio has successfully led several transformation programs achieving great results, creating a positive customer impact while relentlessly nurturing a positive innovation culture.

His cross-industry engagement for the development of the customer experience science (e.g., with his podcast “CX Goalkeeper”, as a Judge at several international events, as a co-author of the global best-seller “Customer Experience 3”) and his in-depth know-how allowed him to be recognized in Customer Experience Community. He is one of the few CCXP’s in Switzerland and the world’s first certified ACXSPlus. Gregorio holds two masters from the University of Zurich.

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Neil Davey

Honorary Ambassador - Founding Member

Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers.

Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.

Ambassador Teams ines

Ines Järvsoo

Ambassador Estonia and Europe - Founding Member

Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.

Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience.  She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations. 

She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.  

 

Ambassador Teams adrian Lipolit

Adrian Lipolit

Ambassador Romania and Europe - Founding Member - Founding Member

Adrian Lipolit is the founder of “Customer Experience Romania”, an international executive, with over 30 years of expertise within Romania and South East Europe.

Adrian Lipolit is the founder of “Customer Experience Romania”, an international executive, with over 30 years of expertise within Romania and South East Europe.

Adrian is a recognized leader with extensive accomplishments in B2B and B2C, taking on different business situations such as start-up, turnaround, realignment and growth driving to solid profit. He is an experienced business professional in leading organizations in various industries and has demonstrated during his career sustainable quality growth through customer centric strategies and people focus in large organizations such as Yellow Pages, BNP Paribas PF, International Personal Finance and Fortuna Entertainment Group. 

Steve Belgraver

Steve Belgraver

Ambassador The Netherlands and Europe, Founding Member

A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.

A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.

Danny Peters

Danny Peters

Ambassador The Netherlands and Europe - Founding Member

Danny has 20+ years of experience in Customer Service and Customer Experience Management and is a certified expert.

Danny has 20+ years of experience in Customer Service and Customer Experience Management and is a certified expert. He invented a unique and practical Customer Journey Mapping methodology and the CX Life Cycle Model®, a framework to align and connect all Customer Journeys in an organization. Danny is very motivated to lift the bar for every professional that is working in the field of Customer Experience Management in Europe and around the globe. Mainly with sharing his knowledge, connect people and organize events as an ambassador of the ECXO in The Netherlands and Europe.

Miles Thomas

Miles C. Thomas

Ambassador United Kingdom and Europe, Founding Member

Miles is a widely recognized service and experience professional with over 20 years of experience.

Miles is a widely recognized service and experience professional with over 20 years of experience.

He has worked across many industries and companies from Deloitte to the International Baccalaureate.

He is currently the Head of Customer Support for a well known fintec SaaS company. Miles brings a unique mix of experience from his background in

Psychology, software development and customer service experience in his pursuit of experience excellence

Tzachi Ben Sasson

Tzachi Ben-Sasson

Ambassador Israel and Global - Founding Member

Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.

Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.

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Antonio Grasso

Ambassador - Italy - Founding Member

Grunnlegger og administrerende direktør for italienske Digital Business Innovation Srl. Antonio blir sett på som en av de beste influenserne for Digital Transformation ...

Founder and CEO of Italian startup Digital Business Innovation Srl, Antonio is regarded as one of the top Digital Transformation influencers on artificial intelligence, cybersecurity, digital transformation, the Internet of Things, and blockchain.

He is an advisor, and enterprise and public sector consultant, and mentor to numerous startups. He is currently collaborating with Siemens, Intel, The European Commission, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech, and many others as Content Advisor, B2B Influencer, Author, and Software Innovator.
He is a Global Juror for the United Nations’ SDGs – Global Entreps Award,

Antonio is an Accredited and Qualified Global Mentor for Startups and Scaleups by the World Business Angels Investment Forum.

His ethical vision regarding digital transformation has seen him active on numerous social channels, all dedicated to spreading knowledge, most notably to developing countries. Antonio aims to help spread the concept of digital transformation, and he actively engages on social media to bring the latest content on new, emerging technologies and their uses to secure a better future.

Antonio Grasso has over 37 years of experience handling numerous projects in the field of information technology for both enterprise and public sectors. He believes that digital transformation is a digital evolution process that involves many aspects, and technology is only a component of the puzzle. For him, the biggest hurdle is a cultural change, and a strategic approach to face this epochal change is paramount.

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Dave Sims

Technical advisor, Design and Development - Founding Member

Med over 22 års erfaring innen nettutvikling brenner Dave for å tilby kundene personlig service og løsninger skreddersydd til deres behov.

Med over 22 års erfaring innen nettutvikling brenner Dave for å tilby kundene personlig service og løsninger skreddersydd til deres behov.

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