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Ricardo Saltz Gulko

Co-Founder

Ricardo er Eglobalis, Innovation and Experience Consulting Agency, administrerende direktør, en global strateg, C-suite rådgiver, fokusert på erfaring og driftsforenkling

Ricardo is the Eglobalis, Innovation and Experience Consulting Agency, Managing Director, a global strategist, C-suite adviser, focused on experience and operations simplification, culture transformation, OX, CX, EX transformative design, technology adoption, innovation ignition, and human adaptability.

He’s the ECXO co-founder & initiator, the European Customer Experience Organization, our global association.

He has worked & consulted for numerous global tech companies, such as Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, and VW, as a global executive & strategist. His focus is on customer experience and success, change, and operations experience. He works with global tech companies aiming to transform themselves and is also a keynote speaker.
He holds an MBA at Kellogg Graduate School of Management, IL USA, and Undergraduate studies in IS & Industrial Engineering. He’s a global citizen fluent in five languages and resides in Munich, Bavaria.

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Susanne Fries-Palm

Senior Advisor, Ambassador Switzerland and Europe - Founding Member

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech. 

Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes. 

As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.

Originally from England, Joanna has worked in various industries both within customer-facing and head office roles and has expertise in customer experience strategizing, service design, emotional intelligence in the workplace, coaching, customer service training and speaking.

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Enrique Gomez Alonso

Ambassador - Spain and Portugal - Founding Member

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert. He is a C-Level professional with more than 25 years of experience driving organizational success and leading the development and implementation of high impact transformation projects. Enrique has led the customer transformation in Spain for two of the biggest multinationals in Europe, first as Head of CX at Vodafone Spain and later as Chief Customer Officer in Zurich Insurance Spain.
Ray Gerber

Ray Gerber

Senior Adviser and Global Ambassador

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.

Helén Rigamonti

Helén Rigamonti

Ambassador Sweden and Europe Founding Member
She is an experienced leader with long experience in interim management roles.

She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations. With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.
Nicolette Wuring

Nicolette Wuring

Ambassador The Netherlands and Europe

Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.

Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.

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Sue Nabeth-Moore

Ambassador - France - Founding Member

Sue er grunnleggeren av Success Track Enterprise, et CS-rådgivnings- og coachingselskap, og en lidenskapelig og aktiv evangelist av kundesuksess (CS) i Europa.

Sue is a passionate and active evangelist of customer success (CS) in Europe. Sue is the founder of Success Track Enterprise, a CS advisory and coaching company as well as the co-founder of Customer Success Mastermind/Success Chain, an ongoing CS training and career development program which helps CS/CX practitioners and customers to acquire new skill sets to grow together.

She organizes CS meetups in Paris (previously also in Lisbon) and co-founded the first French-speaking CS event, Engage Paris. She is a regular speaker and moderator at CS events.

Carlos del Corral

Carlos del Corral

Ambassador Nordics Region and Europe

Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation.

Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation. With a wealth of experience in leading technology companies like Nokia and Microsoft, as well as being the founder and CEO of Lumoa, Carlos has firsthand experience. He has guided some of the world's best global brands in delivering exceptional customer experiences.

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Emma Sutton

Ambassador – UK, Ireland, and EMEA - Founding Member

Emma Sutton, Chief Experience Officer (CXO) at Oracle.

Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer.  Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.

For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications.   Today’s businesses, however need more than just the best technology solutions.  Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.

An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate. 

When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.

Thomas Karlsson

Thomas Karlsson

Ambassador Nordics Region and Europe

Thomas Karlsson is Senior Advisor Customer Experience at SAS Institute Nordics and has a passion for helping organizations build world class customer experiences.

Thomas Karlsson is Senior Advisor Customer Experience at SAS Institute Nordics and has a passion for helping organizations build world class customer experiences. He has 25 years’ experience as a consultant and advisor in data-driven marketing, omni-channel execution and CX. Thomas excels in the intersection of technology and business and guide companies to understand, implement, and succeed with hybrid marketing. He has been working with clients in many industries across the Nordic Market.
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Neil Davey

Honorary Ambassador - Founding Member

Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers.

Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.

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Mario Sepp

Ambassador - Austria - Founding Member

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.

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Vincent Placer

CEO at Teletech.
As a professional with over 20 years of experience, I have always been passionate about putting customers at the forefront of business strategy in both B2C and B2B environments.

Vincent Placer is the CEO at Teletech.

As a professional with over 20 years of experience, I have always been passionate about putting customers at the forefront of business strategy in both B2C and B2B environments. In the telecom industry, I have successfully anticipated customer needs to shape the company's strategic direction and executed effective B2B customer relationship marketing plans.

My experience leading customer relationship and experience transformation programs for top companies
like Nespresso, Nestlé, Christian Dior, LVMH, Carrefour or Nissan showcases my ability to drive positive change.

As CEO of a BPO player, I utilize my customer-focused approach to create a cutting-edge technology and
human-centered strategy for exceptional customer relations.

With my perspective, gained from marketing and operational roles, I can address customer expectations
across diverse environments and channels (digital, phone, retail). I have developed a motivational
management style with record of building and retaining teams. I am poised to lead a transformation with a comprehensive vision for customer centricity, such as streamlining customer journeys, digitizing customer relationships, and fostering a culture of customer focus. In a growth context, I can adequately manage the balance of efficiency, quality, and cost to enhance the overall customer experience.

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Ines Järvsoo

Ambassador Estonia and Europe - Founding Member

Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.

Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience.  She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations. 

She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.  

 

Steve Belgraver

Steve Belgraver

Ambassador The Netherlands and Europe, Founding Member

A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.

A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.

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Dr. Marcin Chlodnicki

Ambassador - Poland and Europe

Dr. Marcin is the founding member and active trainer at Service Design Poland. He also manages his own design practice, Business Development Solutions Sp. z o.o..

With extensive experience, he has conducted thousands of hours of training in Design Thinking, Service Design, Customer Experience Design, and UXD. He is the esteemed author of the popular book, "Service Design in Polish".

Dr. Marcin pioneered the service design trend in Europe and crafted the service design management methodology for the Institute of Industrial Design. He has served as a jury
member for the Dobry Wzór competition and authored numerous scientific and advisory articles, along with several books.

As a lecturer at renowned Polish and European universities, he has also shared his expertise as a trainer in countries such as Belgium, Germany, Slovenia, Portugal, and Finland.

Dr. Chlodnicki is an active member of esteemed organizations including Service Design Network, European Academy of Marketing, and co-founder of Service Design Poland. Since the fall of 2023, he has held the distinguished title of ambassador by the European Customer Experience Organization (ECXO) for Poland and the entire European region.

He collaborates with designers worldwide, contributing to the creation of innovative services across various industries, from tourism to banking, insurance, retail, telecom showrooms, and legal and tax offices, as well as medical clinics.

Dr. Marcin has worked with renowned companies including BMW, BP, Dominet Bank, Invest-Bank, Coca-Cola, Jerónimo Martins, ERGO Hestia, Hefra SA, Infoscope, Sasol, Telefonia Dialog, MiniMAL/Billa, Sfinks SA, Volkswagen AG, Warsaw Convention Bureau, Vistula, beyond.pl, MTP, NICKEL Development, POZnan*, and others.

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Antonio Grasso

Ambassador - Italy - Founding Member

Grunnlegger og administrerende direktør for italienske Digital Business Innovation Srl. Antonio blir sett på som en av de beste influenserne for Digital Transformation ...

Founder and CEO of Italian startup Digital Business Innovation Srl, Antonio is regarded as one of the top Digital Transformation influencers on artificial intelligence, cybersecurity, digital transformation, the Internet of Things, and blockchain.

He is an advisor, and enterprise and public sector consultant, and mentor to numerous startups. He is currently collaborating with Siemens, Intel, The European Commission, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech, and many others as Content Advisor, B2B Influencer, Author, and Software Innovator.
He is a Global Juror for the United Nations’ SDGs – Global Entreps Award,

Antonio is an Accredited and Qualified Global Mentor for Startups and Scaleups by the World Business Angels Investment Forum.

His ethical vision regarding digital transformation has seen him active on numerous social channels, all dedicated to spreading knowledge, most notably to developing countries. Antonio aims to help spread the concept of digital transformation, and he actively engages on social media to bring the latest content on new, emerging technologies and their uses to secure a better future.

Antonio Grasso has over 37 years of experience handling numerous projects in the field of information technology for both enterprise and public sectors. He believes that digital transformation is a digital evolution process that involves many aspects, and technology is only a component of the puzzle. For him, the biggest hurdle is a cultural change, and a strategic approach to face this epochal change is paramount.

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Sylvia Lohr

Ambassador DACH and Europe - Founding Member

Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.

Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe. Originally from the analog world, she has been instrumental in driving digital communications in global companies and understands the demands of transformation. She is convinced that only integrated, customer-centric communication is successful. She has been developing and implementing innovative, target group-specific and sales-oriented strategies for more than 25 years.
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Agnieszka Sulicka-Faverey

Ambassador The Netherlands, Poland and Europe - Founding Member

Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso

Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso Agnieszka is a Customer Experience professional with 18 + years of experience in CX, Sales, Account Management and other customer facing roles, located in Amsterdam , Netherlands. A firm believer in a holistic approach to Business Experience, with CXM structures based on solid fundamentals empowering organizations to deliver great experiences. In practice it means looking closely at Leadership, Culture, EX and much more than focusing on CX metrics only. For me Experience Management is bringing back people to the core of the business- this is my guiding light in day-to-day work.let's rock the - X (CX, EX, BX) World together!xc
Luigina Ferraro

Luigina Ferraro

Ambassador Italia and Europe

Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management.

Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management. The company launched E-PATHOS, an innovative feedback management platform, to innovate the way to capture insights. Furthermore, the company delivers services on digital transformation of the relations with the customers and the digital customer service. In the last years, she managed CX and EX programs for many Italian Companies. She is an experienced consultant on patient experience and patient journey, with a very innovative approach. The mission of Luigina is creating a data driven customer experience and generate a solid and strong ROI of the CX Programs. In the past she worked in the Private Equity: a world where numbers, finance and investment strategies counted. In that field she got to know different kinds of businesses and to reveal their unique features, rationale, opportunities, and risks.
Tzachi Ben Sasson

Tzachi Ben-Sasson

Ambassador Israel and Global - Founding Member

Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.

Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.

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Christopher Brooks

Ambassador - UK - Founding Member

Tidligere leder hos Lexden CX og nå som leder for den prisbelønte internasjonale kundeopplevelsesrådgivningen og teknologiløsningen Clientship CX.

Christopher is a global customer experience specialist with over twenty years consultancy and clientside experience, helping clients profit from customer's-world led thinking. As Managing Director of international CX practice Lexden CX he believes truly great CX practice creates betterment for all customers, employees, communities, society and shareholders.

In addition, he is a keen contributor to the CX community: host of the CXSuperheroes podcast series, member of the ECXO, articles writer for MyCustomer and CX Today,  creator of the 'Making a Difference' CX, Founder of the Customer Experience World Games and a guest lecturer on CX Management at International University of Monaco.

Victor Frossling

Victor Frossling

Ambassador Nordics Region and Europe

Victor is a senior consultant at Redway with solid expertise in customer experience, marketing strategy and business development.

Victor is a senior consultant at Redway with solid expertise in customer experience, marketing strategy and business development. As a senior consultant, Victor acts as an advisor to large corporations on how to increase profitability, brand equity and loyalty by focusing on customer experience. Victor has a background in marketing, spanning industries from finance to travel.
Agustí Molías Martínez

Agustí Molías Martínez

Ambassador Spain and Europe - Founding Member

Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.

Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.

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Dave Sims

Technical advisor, Design and Development - Founding Member

Med over 22 års erfaring innen nettutvikling brenner Dave for å tilby kundene personlig service og løsninger skreddersydd til deres behov.

Med over 22 års erfaring innen nettutvikling brenner Dave for å tilby kundene personlig service og løsninger skreddersydd til deres behov.

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Oleksandr Molchanov

Full-stack WordPress developer

Web application and website developer

Web application and website developer

Matthias is the CEO of ModusCX an award winning customer-centric management consultancy that specializes in understanding and creating experiences. 
ModusCX focuses on CX transformation projects that build CX frameworks, structures and capabilities within companies and drives customer-centric innovation.

Matthias has been consulting companies in the UAE for 13 years and has successfully worked with clients such as Al Ghurair Investments, ISP, Aldar, Meraas, Dubai Holding, Chalhoub, A&E, DAFZA and many more.

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