Ricardo Saltz Gulko
Co-Founder
Ricardo er Eglobalis, Innovation and Experience Consulting Agency, administrerende direktør, en global strateg, C-suite rådgiver, fokusert på erfaring og driftsforenkling
Ricardo is the Eglobalis, Innovation and Experience Consulting Agency, Managing Director, a global strategist, C-suite adviser, focused on experience and operations simplification, culture transformation, OX, CX, EX transformative design, technology adoption, innovation ignition, and human adaptability.
He’s the ECXO co-founder & initiator, the European Customer Experience Organization, our global association.
He has worked & consulted for numerous global tech companies, such as Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, and VW, as a global executive & strategist. His focus is on customer experience and success, change, and operations experience. He works with global tech companies aiming to transform themselves and is also a keynote speaker.
He holds an MBA at Kellogg Graduate School of Management, IL USA, and Undergraduate studies in IS & Industrial Engineering. He’s a global citizen fluent in five languages and resides in Munich, Bavaria.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Originally from England, Joanna has worked in various industries both within customer-facing and head office roles and has expertise in customer experience strategizing, service design, emotional intelligence in the workplace, coaching, customer service training and speaking.
Vincent Placer
Ambassador - France - Founding Member
Vincent er administrerende direktør i Colorado Group, et Paris-basert byrå som hjelper selskaper med både å designe og forbedre kundeopplevelsen.
Vincent is Managing Director of Colorado Group, a Paris-based agency that helps companies both design & improve their customer experience and define & manage their VoC programs through a SaaS platform. Passionate about customer behavior, Vincent has successively been a researcher in decision sciences, a client marketing executive in the telecom industry and a partner in CX consulting.
He is a regular speaker at professional conferences and in customer experience and customer relationship journals.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Helén Rigamonti
Ambassador Sweden and Europe
Founding Member
She is an experienced leader with long experience in interim management roles.
Enrique Gomez Alonso
Ambassador - Spain and Portugal - Founding Member
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Christopher Brooks
Ambassador - UK - Founding Member
Tidligere leder hos Lexden CX og nå som leder for den prisbelønte internasjonale kundeopplevelsesrådgivningen og teknologiløsningen Clientship CX.
Christopher is a global customer experience specialist with over twenty years consultancy and clientside experience, helping clients profit from customer's-world led thinking. As Managing Director of international CX practice Lexden CX he believes truly great CX practice creates betterment for all customers, employees, communities, society and shareholders.
In addition, he is a keen contributor to the CX community: host of the CXSuperheroes podcast series, member of the ECXO, articles writer for MyCustomer and CX Today, creator of the 'Making a Difference' CX, Founder of the Customer Experience World Games and a guest lecturer on CX Management at International University of Monaco.
Kari Korkiakoski
Ambassador - Finland - Founding Member
Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy.
Kari is the Managing Director of Futurelab Finland, a company he founded company 2010. Futurelab focus on CX strategy consultancy. Within the last 10 years Kari has written three books by himself or with co-authors. One of those can be found from Amazon under title "Amazing customer experience". The latest book was about connection between CX and EX.
In Futurelab Finland we have five consultants. On top of consulting Kari is also a partner in a Nordic ecommerce company and online-focused accounting company.
Sue Nabeth-Moore
Ambassador - France - Founding Member
Sue er grunnleggeren av Success Track Enterprise, et CS-rådgivnings- og coachingselskap, og en lidenskapelig og aktiv evangelist av kundesuksess (CS) i Europa.
Sue is a passionate and active evangelist of customer success (CS) in Europe. Sue is the founder of Success Track Enterprise, a CS advisory and coaching company as well as the co-founder of Customer Success Mastermind/Success Chain, an ongoing CS training and career development program which helps CS/CX practitioners and customers to acquire new skill sets to grow together.
She organizes CS meetups in Paris (previously also in Lisbon) and co-founded the first French-speaking CS event, Engage Paris. She is a regular speaker and moderator at CS events.
Mario Sepp
Ambassador - Austria - Founding Member
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.
Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.
Michael Brandt
Ambassador - DACH - Founding Member
Michael er en CX-strateg med mange år under beltet og implementerer CX-programmer i globale multikulturelle organisasjoner.
Michael is a CX Strategist with many years under his belt implementing CX programs in global multi-cultural organizations. With over 25 years’ experience in B2B customer-facing operations, he was most recently responsible for Process Excellence in Customer Care across the ABB Group’s worldwide network from 2012 – 2020. His focus areas are Voice of Customer, Complaint Management and Customer Journey Mapping. Apart from being a Certified Customer Experience Professional, Michael also has qualifications in Lean 6 Sigma, NPS 2, and Risk Management.
Sylvia Lohr
Ambassador DACH and Europe - Founding Member
Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.
Neil Davey
Honorary Ambassador - Founding Member
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.
Ines Järvsoo
Ambassador Estonia and Europe - Founding Member
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.
Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience. She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations.
She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.
Federica Roux
Ambassador France and Europe Founding Member
Federica, is the Chief Marketing Officer at Odity. She has a double experience in retail and consulting,
Federica, is the Chief Marketing Officer at Odity. She has a double experience in retail and consulting, and a great passion for all things related to customer experience, customer service and customer relations.
She is CXO at Odity, leader in Customer Relations Management for Premium and Luxury brands.
Previously, Federica was Partner at MAD, the leading consulting firm with a unique positioning in the luxury sector.
Before that Federica held omnichannel marketing, e-business and client transformation roles in international Groups such as Richemont, Galeries Lafayette, Swarovski and The Watches of Switzerland Group.
Federica has a Master degree in macroeconomics from Università degli Studi di Torino, she is CX certified professional and Digital Strategy certified (Google Digital Marketing Certification).
Steve Belgraver
Ambassador The Netherlands and Europe, Founding Member
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.
A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.
Tzachi Ben-Sasson
Ambassador Israel and Global - Founding Member
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.
Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.
Antonio Grasso
Ambassador - Italy - Founding Member
Grunnlegger og administrerende direktør for italienske Digital Business Innovation Srl. Antonio blir sett på som en av de beste influenserne for Digital Transformation ...
Founder and CEO of Italian startup Digital Business Innovation Srl, Antonio is regarded as one of the top Digital Transformation influencers on artificial intelligence, cybersecurity, digital transformation, the Internet of Things, and blockchain.
He is an advisor, and enterprise and public sector consultant, and mentor to numerous startups. He is currently collaborating with Siemens, Intel, The European Commission, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech, and many others as Content Advisor, B2B Influencer, Author, and Software Innovator.
He is a Global Juror for the United Nations’ SDGs – Global Entreps Award,
Antonio is an Accredited and Qualified Global Mentor for Startups and Scaleups by the World Business Angels Investment Forum.
His ethical vision regarding digital transformation has seen him active on numerous social channels, all dedicated to spreading knowledge, most notably to developing countries. Antonio aims to help spread the concept of digital transformation, and he actively engages on social media to bring the latest content on new, emerging technologies and their uses to secure a better future.
Antonio Grasso has over 37 years of experience handling numerous projects in the field of information technology for both enterprise and public sectors. He believes that digital transformation is a digital evolution process that involves many aspects, and technology is only a component of the puzzle. For him, the biggest hurdle is a cultural change, and a strategic approach to face this epochal change is paramount.
Nicolette Wuring
Ambassador The Netherlands and Europe
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.
Matthias Marino
Ambassador Head United Arab Emirates and Middle East
Matthias is the CEO of ModusCX an award winning customer-centric management consultancy
Luigina Ferraro
Ambassador Italia and Europe
Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management.
Agustí Molías Martínez
Ambassador Spain and Europe - Founding Member
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.
Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.
Agnieszka Sulicka-Faverey
Ambassador The Netherlands, Poland and Europe - Founding Member
Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso
Dave Sims
Technical advisor, Design and Development - Founding Member
Med over 22 års erfaring innen nettutvikling brenner Dave for å tilby kundene personlig service og løsninger skreddersydd til deres behov.
Med over 22 års erfaring innen nettutvikling brenner Dave for å tilby kundene personlig service og løsninger skreddersydd til deres behov.
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