Latest Member Insight

Member insight
Steve Belgraver

Realising the Virtuous Loop by complementing CX with ITIL CSI

ITIL CSI and CX Closed Loop are two approaches that share important similarities in their objectives, processes, and benefits of continual improvement. Although they also have some differences in their scope, methods, and requirements both approaches can help organizations achieve better outcomes for their customers and stakeholders.

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News & Announcements

Ricardo Saltz Gulko

From CX to Distinctive Experiences with Joe Pine

The European Customer Experience Organization is delighted to announce Joe Pine, discussing From #CX to Distinctive Experiences with our CX community.
#experienceeconomy #servicedesign

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CX Academy
Ricardo Saltz Gulko

ECXO partners with The CX Academy

We’re pleased that The CX Academy has chosen the ECXO – European Customer Experience Organization to be a partner of their top and practical CX education and certification program & we look forward to this fantastic collaboration

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