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Ricardo Saltz Gulko

Mede-oprichter

Ricardo is de Eglobalis, Innovation and Experience Consulting Agency, Managing Director, een wereldwijde strateeg, C-suite adviseur, gericht op ervaring en operationele vereenvoudiging

Ricardo is de Eglobalis, Innovation and Experience Consulting Agency, Managing Director, een wereldwijd strateeg, C-suite adviseur, gericht op experience en operations simplificatie, cultuur transformatie, OX, CX, EX transformative design, technologie adoptie, innovatie ontsteking, en menselijk aanpassingsvermogen.

Hij is de medeoprichter & initiatiefnemer van ECXO, de European Customer Experience Organization, onze wereldwijde vereniging.

Hij heeft gewerkt en geconsulteerd voor tal van wereldwijde tech bedrijven, zoals Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, en VW, als een wereldwijde executive & strateeg. Zijn focus ligt op customer experience en succes, verandering en operations experience. Hij werkt met wereldwijde techbedrijven die zichzelf willen transformeren en is ook keynote spreker.
Hij heeft een MBA aan de Kellogg Graduate School of Management, IL USA, en een bachelor in IS & Industrial Engineering. Hij is een wereldburger die vloeiend vijf talen spreekt en woont in München, Beieren.

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Susanne Fries-Palm

Senior Advisor, Ambassador Switzerland and Europe - Founding Member

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech. 

Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes. 

As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.

Joanna komt oorspronkelijk uit Engeland en heeft in verschillende bedrijfstakken gewerkt, zowel in klantgerichte als hoofdkantoorfuncties. Ze heeft expertise in customer experience strategizing, service design, emotionele intelligentie op de werkplek, coaching, customer service training en spreken.

Helén Rigamonti

Helén Rigamonti

Ambassador Sweden and Europe Founding Member
She is an experienced leader with long experience in interim management roles.

She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations.

With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.

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Enrique Gomez Alonso

Ambassadeur - Spanje en Portugal - Stichtend lid

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.

Enrique is directeur in het XP (CX & EX) Consulting Team van Medallia en expert in de verzekerings- en telco-industrie. Hij is een C-Level professional met meer dan 25 jaar ervaring in het stimuleren van organisatorisch succes en het leiden van de ontwikkeling en implementatie van high impact transformatieprojecten. Enrique heeft de klanttransformatie in Spanje geleid voor twee van de grootste multinationals in Europa, eerst als Head of CX bij Vodafone Spanje en later als Chief Customer Officer bij Zurich Insurance Spain.
Nicolette Wuring

Nicolette Wuring

Ambassador The Netherlands and Europe

Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.

Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.

Ray Gerber

Ray Gerber

Senior Adviser and Global Ambassador

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.

Word vandaag nog lid van ECXO!

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