Ricardo Saltz Gulko
Mede-oprichter
Ricardo is de Eglobalis, Innovation and Experience Consulting Agency, Managing Director, een wereldwijde strateeg, C-suite adviseur, gericht op ervaring en operationele vereenvoudiging
Ricardo is de Eglobalis, Innovation and Experience Consulting Agency, Managing Director, een wereldwijd strateeg, C-suite adviseur, gericht op experience en operations simplificatie, cultuur transformatie, OX, CX, EX transformative design, technologie adoptie, innovatie ontsteking, en menselijk aanpassingsvermogen.
Hij is de medeoprichter & initiatiefnemer van ECXO, de European Customer Experience Organization, onze wereldwijde vereniging.
Hij heeft gewerkt en geconsulteerd voor tal van wereldwijde tech bedrijven, zoals Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, en VW, als een wereldwijde executive & strateeg. Zijn focus ligt op customer experience en succes, verandering en operations experience. Hij werkt met wereldwijde techbedrijven die zichzelf willen transformeren en is ook keynote spreker.
Hij heeft een MBA aan de Kellogg Graduate School of Management, IL USA, en een bachelor in IS & Industrial Engineering. Hij is een wereldburger die vloeiend vijf talen spreekt en woont in München, Beieren.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and
Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.Â
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.Â
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Joanna komt oorspronkelijk uit Engeland en heeft in verschillende bedrijfstakken gewerkt, zowel in klantgerichte als hoofdkantoorfuncties. Ze heeft expertise in customer experience strategizing, service design, emotionele intelligentie op de werkplek, coaching, customer service training en spreken.
Enrique Gomez Alonso
Ambassadeur - Spanje en Portugal - Stichtend lid
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Emma Sutton​
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications.  Today’s businesses, however need more than just the best technology solutions.  Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.Â
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
Emma Sutton​
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications.  Today’s businesses, however need more than just the best technology solutions.  Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.Â
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
Word vandaag nog lid van ECXO!
