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Ricardo Saltz Gulko

Mede-oprichter

Ricardo is de Eglobalis, Innovation and Experience Consulting Agency, Managing Director, een wereldwijde strateeg, C-suite adviseur, gericht op ervaring en operationele vereenvoudiging

Ricardo is de Eglobalis, Innovation and Experience Consulting Agency, Managing Director, een wereldwijd strateeg, C-suite adviseur, gericht op experience en operations simplificatie, cultuur transformatie, OX, CX, EX transformative design, technologie adoptie, innovatie ontsteking, en menselijk aanpassingsvermogen.

Hij is de medeoprichter & initiatiefnemer van ECXO, de European Customer Experience Organization, onze wereldwijde vereniging.

Hij heeft gewerkt en geconsulteerd voor tal van wereldwijde tech bedrijven, zoals Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, en VW, als een wereldwijde executive & strateeg. Zijn focus ligt op customer experience en succes, verandering en operations experience. Hij werkt met wereldwijde techbedrijven die zichzelf willen transformeren en is ook keynote spreker.
Hij heeft een MBA aan de Kellogg Graduate School of Management, IL USA, en een bachelor in IS & Industrial Engineering. Hij is een wereldburger die vloeiend vijf talen spreekt en woont in München, Beieren.

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Susanne Fries-Palm

Senior Advisor, Ambassador Switzerland and Europe - Founding Member

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech. 

Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes. 

As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.

Joanna komt oorspronkelijk uit Engeland en heeft in verschillende bedrijfstakken gewerkt, zowel in klantgerichte als hoofdkantoorfuncties. Ze heeft expertise in customer experience strategizing, service design, emotionele intelligentie op de werkplek, coaching, customer service training en spreken.

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Enrique Gomez Alonso

Ambassadeur - Spanje en Portugal - Stichtend lid

Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.

Enrique is directeur in het XP (CX & EX) Consulting Team van Medallia en expert in de verzekerings- en telco-industrie. Hij is een C-Level professional met meer dan 25 jaar ervaring in het stimuleren van organisatorisch succes en het leiden van de ontwikkeling en implementatie van high impact transformatieprojecten. Enrique heeft de klanttransformatie in Spanje geleid voor twee van de grootste multinationals in Europa, eerst als Head of CX bij Vodafone Spanje en later als Chief Customer Officer bij Zurich Insurance Spain.
Ray Gerber

Ray Gerber

Senior Adviser and Global Ambassador

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies

Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.

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Sue Nabeth-Moore

Ambassadeur - Frankrijk - Stichtend lid

Sue is de oprichter van Success Track Enterprise, een CS advies- en coachingbedrijf, en een gepassioneerd en actief evangelist van klantsucces (CS) in Europa.

Sue is een gepassioneerd en actief evangelist van customer success (CS) in Europa. Sue is de oprichter van Success Track Enterprise, een CS advies- en coachingbedrijf en medeoprichter van Customer Success Mastermind/Success Chain, een doorlopend CS training- en carrièreontwikkelingsprogramma dat CS/CX beoefenaars en klanten helpt om nieuwe vaardigheden te verwerven om samen te groeien.

Ze organiseert CS meetups in Parijs (voorheen ook in Lissabon) en was mede-oprichter van het eerste Franstalige CS evenement, Engage Paris. Ze is een regelmatige spreker en moderator op CS evenementen.

Carlos del Corral

Carlos del Corral

Ambassador Nordics Region and Europe

Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation.

Carlos del Corral, CEO of Lumoa, is a customer-centric leader with a deep passion for data and innovation. With a wealth of experience in leading technology companies like Nokia and Microsoft, as well as being the founder and CEO of Lumoa, Carlos has firsthand experience. He has guided some of the world's best global brands in delivering exceptional customer experiences.

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Emma Sutton

Ambassador – UK, Ireland, and EMEA - Founding Member

Emma Sutton, Chief Experience Officer (CXO) at Oracle.

Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer.  Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.

For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications.   Today’s businesses, however need more than just the best technology solutions.  Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.

An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate. 

When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.

Thomas Karlsson

Thomas Karlsson

Ambassador Nordics Region and Europe

Thomas Karlsson is Senior Advisor Customer Experience at SAS Institute Nordics and has a passion for helping organizations build world class customer experiences.

Thomas Karlsson is Senior Advisor Customer Experience at SAS Institute Nordics and has a passion for helping organizations build world class customer experiences. He has 25 years’ experience as a consultant and advisor in data-driven marketing, omni-channel execution and CX. Thomas excels in the intersection of technology and business and guide companies to understand, implement, and succeed with hybrid marketing. He has been working with clients in many industries across the Nordic Market.
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Neil Davey

Ere-ambassadeur - Stichtend lid

Neil Davey is de hoofdredacteur van MyCustomer. Neil is een ervaren zakenjournalist en redacteur en heeft voor verschillende kranten gewerkt.

Neil Davey is de managing editor van MyCustomer. Als ervaren bedrijfsjournalist en redacteur heeft Neil de afgelopen 15 jaar gewerkt voor verschillende kranten, tijdschriften en websites, waaronder Internet Works, CXO magazine en Business Management. Hij kwam bij Sift Media in 2007.

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Mario Sepp

Ambassador - Austria - Founding Member

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry.

Mario Sepp is the founder of “Gastspiel”, located in Austria. He spent 20 years in the aviation industry. Starting as an electronic engineer, he made his way through various national & international assignments to become EVP Strategy, Business Development & Marketing at the World’s second largest technical service provider to the airline industry. After finishing his Executive MBA, he deepened his knowledge on customer centricity at the Harvard Business School with Prof. Ranjay Gulati. His first efforts in the field of Service Design were internationally recognized with the Budgie Award in London, in the category of “Best Service Provider”, for an exceptional easyjet maintenance concept. This award ceremony marked a crucial turning point in his career, as he became increasingly aware of the possible applications of Service Design. In spring 2012, he therefore founded the consulting company "Gastspiel”, located in Austria, delivering Service & Experience Design and Business Innovation for national & international corporations from a cross-section of various sectors in the fields of production & service delivery.

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Vincent Placer

CEO at Teletech.
As a professional with over 20 years of experience, I have always been passionate about putting customers at the forefront of business strategy in both B2C and B2B environments.

Vincent Placer is the CEO at Teletech.

As a professional with over 20 years of experience, I have always been passionate about putting customers at the forefront of business strategy in both B2C and B2B environments. In the telecom industry, I have successfully anticipated customer needs to shape the company's strategic direction and executed effective B2B customer relationship marketing plans.

My experience leading customer relationship and experience transformation programs for top companies
like Nespresso, Nestlé, Christian Dior, LVMH, Carrefour or Nissan showcases my ability to drive positive change.

As CEO of a BPO player, I utilize my customer-focused approach to create a cutting-edge technology and
human-centered strategy for exceptional customer relations.

With my perspective, gained from marketing and operational roles, I can address customer expectations
across diverse environments and channels (digital, phone, retail). I have developed a motivational
management style with record of building and retaining teams. I am poised to lead a transformation with a comprehensive vision for customer centricity, such as streamlining customer journeys, digitizing customer relationships, and fostering a culture of customer focus. In a growth context, I can adequately manage the balance of efficiency, quality, and cost to enhance the overall customer experience.

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Ines Järvsoo

Ambassador Estonia and Europe - Founding Member

Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value.

Ines has over 20 years of experience in Customer Base Management, focusing on effective Customer Lifecycle management and increasing Customer Base Loyalty and Value, while embracing data and keeping a close eye on Customer Experience.  She is passionate about helping companies to develop and deliver strong customer experiences. Defining the gaps between company and customers, knowing where experiences fall short, which experiences matter most and finding ways to design experiences that exceed customer expectations. 

She is originally from Estonia but have worked in Egypt, Italy, France, Switzerland, USA and Croatia.  

 

Steve Belgraver

Steve Belgraver

Ambassador The Netherlands and Europe, Founding Member

A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT.

A Service Management professional Steve has 15+ years’ experience in the world of B2B enterprise telecoms and ICT. Enriched with a multicultural background by having worked and lived in a number of countries and reinforced with academic credentials from 4 universities Steve is driven by a strong desire to explore new experiences and practice his belief in life-long learning. After earning an MBA Steve's passion for improving the client experience led him to discover the field of Customer Experience several years ago. More recently his focus has centered on the nexus where CX and Service Management meet. A cross-functional leader with a solid history in corporate client-facing customer experience management, Steve has a deep understanding of how different business functions spanning the corporate journey influence the customer experience. By advocating the CX perspective with the broader stakeholder communities Steve continually strives to collaboratively ensure the business consistently meets client expectations.

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Dr. Marcin Chlodnicki

Ambassador - Poland and Europe

Dr. Marcin is the founding member and active trainer at Service Design Poland. He also manages his own design practice, Business Development Solutions Sp. z o.o..

With extensive experience, he has conducted thousands of hours of training in Design Thinking, Service Design, Customer Experience Design, and UXD. He is the esteemed author of the popular book, "Service Design in Polish".

Dr. Marcin pioneered the service design trend in Europe and crafted the service design management methodology for the Institute of Industrial Design. He has served as a jury
member for the Dobry Wzór competition and authored numerous scientific and advisory articles, along with several books.

As a lecturer at renowned Polish and European universities, he has also shared his expertise as a trainer in countries such as Belgium, Germany, Slovenia, Portugal, and Finland.

Dr. Chlodnicki is an active member of esteemed organizations including Service Design Network, European Academy of Marketing, and co-founder of Service Design Poland. Since the fall of 2023, he has held the distinguished title of ambassador by the European Customer Experience Organization (ECXO) for Poland and the entire European region.

He collaborates with designers worldwide, contributing to the creation of innovative services across various industries, from tourism to banking, insurance, retail, telecom showrooms, and legal and tax offices, as well as medical clinics.

Dr. Marcin has worked with renowned companies including BMW, BP, Dominet Bank, Invest-Bank, Coca-Cola, Jerónimo Martins, ERGO Hestia, Hefra SA, Infoscope, Sasol, Telefonia Dialog, MiniMAL/Billa, Sfinks SA, Volkswagen AG, Warsaw Convention Bureau, Vistula, beyond.pl, MTP, NICKEL Development, POZnan*, and others.

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Antonio Grasso

Ambassadeur - Italië - Stichtend lid

Antonio is oprichter en CEO van de Italiaanse startup Digital Business Innovation Srl en wordt beschouwd als een van de top beïnvloeders van Digitale Transformatie...

Antonio is oprichter en CEO van de Italiaanse startup Digital Business Innovation Srl en wordt beschouwd als een van de top beïnvloeders van digitale transformatie op het gebied van kunstmatige intelligentie, cyberbeveiliging, digitale transformatie, het internet der dingen en blockchain.

Hij is adviseur, consultant voor ondernemingen en de publieke sector, en mentor van talrijke start-ups. Hij werkt momenteel samen met Siemens, Intel, de Europese Commissie, Atos, Cisco, Ericsson, IBM, Talend, Huawei, Automation Anywhere, Oracle, Splunk, HPE, ASG tech, en vele anderen als Content Advisor, B2B Influencer, Auteur, en Software Innovator.
Hij is wereldwijd jurylid voor de SDG's - Global Entreps Award van de Verenigde Naties,

Antonio is een geaccrediteerde en gekwalificeerde Global Mentor voor Startups en Scaleups door het World Business Angels Investment Forum.

Door zijn ethische visie op digitale transformatie is hij actief op tal van sociale kanalen, allemaal gewijd aan het verspreiden van kennis, met name naar ontwikkelingslanden. Antonio wil het concept van digitale transformatie helpen verspreiden en hij zet zich actief in op sociale media om de nieuwste inhoud te brengen over nieuwe, opkomende technologieën en hun gebruik om een betere toekomst veilig te stellen.

Antonio Grasso heeft meer dan 37 jaar ervaring met de behandeling van talrijke projecten op het gebied van informatietechnologie voor zowel ondernemingen als de publieke sector. Hij is van mening dat digitale transformatie een digitaal evolutieproces is dat vele aspecten omvat, en dat technologie slechts een onderdeel van de puzzel is. Voor hem is de grootste hindernis een culturele verandering, en een strategische aanpak om deze verandering aan te gaan is van het grootste belang.

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Sylvia Lohr

Ambassador DACH and Europe - Stichtend lid

Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe.

Sylvia Lohr is leading the B2B-marketing for Enterprise division at Nuance covering DACH, BeNelux and Eastern Europe. Originally from the analog world, she has been instrumental in driving digital communications in global companies and understands the demands of transformation. She is convinced that only integrated, customer-centric communication is successful. She has been developing and implementing innovative, target group-specific and sales-oriented strategies for more than 25 years.
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Agnieszka Sulicka-Faverey

Ambassador The Netherlands, Poland and Europe - Stichtend lid

Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso

Agnieszka Sulicka-Faverey, She is a Senior Manager Business Experience at Stora Enso Agnieszka is a Customer Experience professional with 18 + years of experience in CX, Sales, Account Management and other customer facing roles, located in Amsterdam , Netherlands. A firm believer in a holistic approach to Business Experience, with CXM structures based on solid fundamentals empowering organizations to deliver great experiences. In practice it means looking closely at Leadership, Culture, EX and much more than focusing on CX metrics only. For me Experience Management is bringing back people to the core of the business- this is my guiding light in day-to-day work.let's rock the - X (CX, EX, BX) World together!xc
Luigina Ferraro

Luigina Ferraro

Ambassador Italia and Europe

Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management.

Luigina is a CEO of INCIPIT, a company that she founded many years ago, focused on customer experience and feedback management. The company launched E-PATHOS, an innovative feedback management platform, to innovate the way to capture insights. Furthermore, the company delivers services on digital transformation of the relations with the customers and the digital customer service. In the last years, she managed CX and EX programs for many Italian Companies. She is an experienced consultant on patient experience and patient journey, with a very innovative approach. The mission of Luigina is creating a data driven customer experience and generate a solid and strong ROI of the CX Programs. In the past she worked in the Private Equity: a world where numbers, finance and investment strategies counted. In that field she got to know different kinds of businesses and to reveal their unique features, rationale, opportunities, and risks.
Tzachi Ben Sasson

Tzachi Ben-Sasson

Ambassador Israel and Global - Stichtend lid

Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting.

Tzachi is an Organizational Psychologist with over 25 years of experience in Voice of the Customer, Customer Experience and Consulting. For the past 10 years Tzachi is leading the Amdocs global Voice of the Customer program, surveying all Amdocs key customers and working in over 30 countries. Prior to Amdocs, Tzachi worked for Deloitte. Tzachi is passionate about Customer Advocacy, Decision Making, Culture, interpersonal communication and travel.

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Christopher Brooks

Ambassadeur - UK - Stichtend lid

Voorheen als lead bij Lexden CX en nu als leider van de bekroonde internationale customer experience advisory en technology solution practice Clientship CX.

Christopher is a global customer experience specialist with over twenty years consultancy and clientside experience, helping clients profit from customer's-world led thinking. As Managing Director of international CX practice Lexden CX he believes truly great CX practice creates betterment for all customers, employees, communities, society and shareholders.

In addition, he is a keen contributor to the CX community: host of the CXSuperheroes podcast series, member of the ECXO, articles writer for MyCustomer and CX Today,  creator of the 'Making a Difference' CX, Founder of the Customer Experience World Games and a guest lecturer on CX Management at International University of Monaco.

Victor Frossling

Victor Frossling

Ambassador Nordics Region and Europe

Victor is a senior consultant at Redway with solid expertise in customer experience, marketing strategy and business development.

Victor is a senior consultant at Redway with solid expertise in customer experience, marketing strategy and business development. As a senior consultant, Victor acts as an advisor to large corporations on how to increase profitability, brand equity and loyalty by focusing on customer experience. Victor has a background in marketing, spanning industries from finance to travel.
Agustí Molías Martínez

Agustí Molías Martínez

Ambassador Spain and Europe - Founding Member

Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations.

Agusti is the CEO of The Client Group. An entrepreneur lifestyle, I seek to transform people by provoking change in organizations. My extensive experience in customer relationships, with a high expertise in customer management and talent transformation, as well as my presence in the media, conferences and events, gives me an opportunity to push the development of Customer Experience and Customer Management. I try to take advantage of it. I prefer to inspire rather than to mandate, to inspire rather than to command, to motivate rather than to boss.

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Dave Sims

Technisch adviseur, ontwerp en ontwikkeling - Stichtend lid

Met meer dan 22 jaar ervaring in web ontwikkeling is Dave gepassioneerd over het leveren van klanten persoonlijke service en oplossingen op maat van hun behoeften.

Met meer dan 22 jaar ervaring in web ontwikkeling is Dave gepassioneerd over het leveren van klanten persoonlijke service en oplossingen op maat van hun behoeften.

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Oleksandr Molchanov

Full-stack WordPress developer

Web application and website developer

Web application and website developer

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