Ricardo Saltz Gulko
Co-Fundador
Ricardo é o Eglobalis, Agência de Consultoria em Inovação e Experiência, Diretor Geral, estrategista global, consultor de suíte C, focado em experiência e simplificação de operações.
Ricardo é o Eglobalis, Agência de Consultoria em Inovação e Experiência, Diretor Geral, estrategista global, consultor de suíte C, focado em experiência e simplificação de operações, transformação de cultura, OX, CX, design transformador EX, adoção de tecnologia, ignição de inovação e adaptabilidade humana.
Ele é o co-fundador e iniciador da ECXO, a Organização Europeia de Experiência do Cliente, a nossa associação global.
Ele trabalhou & consultou inúmeras empresas globais de tecnologia, como Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, e VW, como executivo global & estrategista. Seu foco está na experiência e sucesso do cliente, na mudança e na experiência de operações. Ele trabalha com empresas globais de tecnologia com o objetivo de se transformar e é também um palestrante principal.
Ele tem um MBA na Kellogg Graduate School of Management, IL EUA, e estudos de graduação em SI & Engenharia Industrial. Ele é um cidadão global fluente em cinco línguas e reside em Munique, Baviera.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and
Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Originária da Inglaterra, Joanna já trabalhou em vários setores, tanto na área de atendimento ao cliente quanto na matriz, e tem experiência em estratégia de atendimento ao cliente, design de serviços, inteligência emocional no local de trabalho, coaching, treinamento em atendimento ao cliente e conversação.
Helén Rigamonti
Ambassador Sweden and Europe
Founding Member
She is an experienced leader with long experience in interim management roles.
She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations.
With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.
Enrique Gomez Alonso
Embaixador - Espanha e Portugal - Membro Fundador
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Nicolette Wuring
Ambassador The Netherlands and Europe
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century.
Nicolette is a maverick who pioneered Customer Experience since the beginning of this century. Early on she recognized the major opportunity for businesses to build loyalty and long-term relationships with customers, creating organizational resilience for the future, whilst creating meaningful environments for people to work in and customers to do business with. Initially as SVP/Chief Customer Officer for public multinationals like Liberty Global, QVC, and Sky, she successfully guides organisations through transformational customer experience changes throughout Europe, bringing strategy together with pragmatism, adequately balancing shareholder goals with creating long term resilience.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Junte-se hoje à ECXO!
