Ricardo Saltz Gulko
Co-Fundador
Ricardo é o Eglobalis, Agência de Consultoria em Inovação e Experiência, Diretor Geral, estrategista global, consultor de suíte C, focado em experiência e simplificação de operações.
Ricardo é o Eglobalis, Agência de Consultoria em Inovação e Experiência, Diretor Geral, estrategista global, consultor de suíte C, focado em experiência e simplificação de operações, transformação de cultura, OX, CX, design transformador EX, adoção de tecnologia, ignição de inovação e adaptabilidade humana.
Ele é o co-fundador e iniciador da ECXO, a Organização Europeia de Experiência do Cliente, a nossa associação global.
Ele trabalhou & consultou inúmeras empresas globais de tecnologia, como Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs, e VW, como executivo global & estrategista. Seu foco está na experiência e sucesso do cliente, na mudança e na experiência de operações. Ele trabalha com empresas globais de tecnologia com o objetivo de se transformar e é também um palestrante principal.
Ele tem um MBA na Kellogg Graduate School of Management, IL EUA, e estudos de graduação em SI & Engenharia Industrial. Ele é um cidadão global fluente em cinco línguas e reside em Munique, Baviera.
Susanne Fries-Palm
Senior Advisor, Ambassador Switzerland and
Europe - Founding Member
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.
Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes.
As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.
Originária da Inglaterra, Joanna já trabalhou em vários setores, tanto na área de atendimento ao cliente quanto na matriz, e tem experiência em estratégia de atendimento ao cliente, design de serviços, inteligência emocional no local de trabalho, coaching, treinamento em atendimento ao cliente e conversação.
Enrique Gomez Alonso
Embaixador - Espanha e Portugal - Membro Fundador
Enrique is a Director in Medallia’s XP (CX & EX) Consulting Team and an Insurance and Telco Industries Expert.
Ray Gerber
Senior Adviser and Global Ambassador
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies
Ray is the Chief Product Officer at Thunderhead, a global leader in customer engagement technologies, with over 30 years’ experience in building innovative technologies for enterprise. He has extensive expertise in customer relationship management, customer decisioning and self-learning. He also worked in business process management, customer journey management and enterprise resource planning.
Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software.
Emma Sutton
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however need more than just the best technology solutions. Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
Emma Sutton
Ambassador – UK, Ireland, and EMEA - Founding Member
Emma Sutton, Chief Experience Officer (CXO) at Oracle.
Emma Sutton, Chief Experience Officer (CXO) at Oracle. Anyone that comes into contact with Emma, will immediately feel her energy and passion for all things customer. Day to day, she works globally, helping organizations understand how they transform their business and find creative & innovative solutions to help them move closer to their customers.
For the last 5 years, Emma, has worked for Oracle – the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however need more than just the best technology solutions. Utilising her 25+ years in leadership roles in both retail and financial services, Emma brings her wealth of experience to businesses – large and small – to enable them to utilise the cloud to deliver award winning programmes, greater engagement, results and efficiencies. She is passionate about helping customers create empathy for their brands with their customers and deliver meaningful interactions that enable
them to impact their bottom line.
An early adopter of the Chief Customer Role, Emma has been instrumental in shaping what good looks for one of the newest seats at the boardroom table and is a regular face & thought leader at pan-industry discussion and debate.
When not talking all things customer, Emma lives in the North West of the UK, and can be found in the countryside ….. with her beloved horses.
Junte-se hoje à ECXO!
