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Steve Belgraver

Realising the Virtuous Loop by complementing CX with ITIL CSI

ITIL CSI and CX Closed Loop are two approaches that share important similarities in their objectives, processes, and benefits of continual improvement. Although they also have some differences in their scope, methods, and requirements both approaches can help organizations achieve better outcomes for their customers and stakeholders.

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Ricardo Saltz Gulko

From CX to Distinctive Experiences with Joe Pine

The European Customer Experience Organization is delighted to announce Joe Pine, discussing From #CX to Distinctive Experiences with our CX community. https://ecxo.org/customer-experience-super-events-from-cx-to-distinctive-experiences-with-joe-pine/
#experienceeconomy #servicedesign

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CX Academy
Notícias
Ricardo Saltz Gulko

ECXO faz parceria com The CX Academy

Estamos satisfeitos por a CX Academy ter escolhido a ECXO - European Customer Experience Organization para ser um parceiro do seu programa de educação e certificação CX de topo e prático & esperamos ansiosamente por esta fantástica colaboração

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