Read more about the article The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes
bnbvvvV

The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes

 Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: https://www.eglobalis.com/the-upcoming-impact-of-ai-on-enterprise-technology-design-enhancing-cx-and-business-outcomes/ Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and…

Continuar LendoThe Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes
Read more about the article Four Gold ROI Metrics – CXROI Part III with Lynn Hunsaker
ecxo june 5 1

Four Gold ROI Metrics – CXROI Part III with Lynn Hunsaker

The European Customer Experience Organization (ECXO) is excited to announce our final CX ROI session of 2024, featuring Lynn Hunsaker, CCO at ClearAction Continuum. Subscribe here: https://www.linkedin.com/events/7198450870034821120/comments/ When: June 5th, 2024…

Continuar LendoFour Gold ROI Metrics – CXROI Part III with Lynn Hunsaker
Read more about the article Customer-centric leadership – what does it really mean?
BIld till blog

Customer-centric leadership – what does it really mean?

Being customer-centric as a leader is not just a trendy phrase; it involves a deeper understanding of and alignment with customer needs, desires, and experiences. What does it mean to be a customer-centric leader? It means viewing the world through the customer's eyes, making decisions that enhance their experiences, and never forgetting that customers ultimately define our success. This paradigm shift in leadership benefits not only the organization but also fosters lasting and meaningful relationships with customers. This blog post will explore the essence of customer-centric leadership and key factors that form the basis of a successful customer-focused organization.

Continuar LendoCustomer-centric leadership – what does it really mean?
Read more about the article The Evolution of Business Relationships: Not B2B nor B2C, but H2H
posts header on ECXO

The Evolution of Business Relationships: Not B2B nor B2C, but H2H

Are you ready to make businesses more human? This question invites us to embark on a journey of deep reflection. Whether learning to be more empathetic, improving communication, or simply striving to be kinder, becoming more human in business is a worthwhile pursuit. It's about focusing on human connections and creating more meaningful and lasting relationships. So, are you ready to take the first step on this journey? Let's do it together!

Continuar LendoThe Evolution of Business Relationships: Not B2B nor B2C, but H2H
Read more about the article The Story of Jose – A Tale About Customer Experience
posts header on ECXO

The Story of Jose – A Tale About Customer Experience

The story is about Jose, a Customer Service Manager at TechEase. He understood the importance of customers and treated them with respect, empathy, and kindness. He faced many challenges in bringing a customer-centric culture to TechEase, but he remained steadfast in his pursuit of customer satisfaction. His resilience began to make a difference, and his colleagues started to notice the positive impact of his efforts.

Continuar LendoThe Story of Jose – A Tale About Customer Experience
Read more about the article AI in Customer Experience – should I stay, or should I go?
1710668672319

AI in Customer Experience – should I stay, or should I go?

Discover how AI can enhance customer experiences by providing hyper-personalization. By analyzing customer behavior and preferences, AI can offer tailored recommendations and suggestions, anticipate their needs, and enhance their overall experience. While the human touch remains an essential factor in CX, AI can provide incredible efficiency and precision in personalization. It's time to develop a long-term AI strategy for your business and create a beautiful blend of technology and humanity for the best customer experiences.

Continuar LendoAI in Customer Experience – should I stay, or should I go?