Read more about the article Four Gold ROI Metrics – CXROI Part III with Lynn Hunsaker
ecxo june 5 1

Four Gold ROI Metrics – CXROI Part III with Lynn Hunsaker

The European Customer Experience Organization (ECXO) is excited to announce our final CX ROI session of 2024, featuring Lynn Hunsaker, CCO at ClearAction Continuum. Subscribe here: https://www.linkedin.com/events/7198450870034821120/comments/ When: June 5th, 2024…

Continuar LendoFour Gold ROI Metrics – CXROI Part III with Lynn Hunsaker
Read more about the article Customer Surveys are Dead! Learn how AI will replace them with Maurice FitzGerald
ECXO TEA SESIONS Convencional(1)

Customer Surveys are Dead! Learn how AI will replace them with Maurice FitzGerald

Customer Surveys are Dead! Learn how AI will replace them. The European Customer Experience Organization the ECXO.org is delighted to introduce our upcoming event:  - ''Customer Surveys are Dead!" Gain…

Continuar LendoCustomer Surveys are Dead! Learn how AI will replace them with Maurice FitzGerald

The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience

Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models in Europe vary from country to country. Some have barely started or are still in…

Continuar LendoThe Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience