As the European Customer Experience Organization (ECXO), we are building a community of leaders and organizations, operating in Europe and beyond, that are interested in improving both their customer and employee experience.

To help us achieve that we are building an online (web and app-based) community that is centred around the sharing of knowledge, best practice, insights, stories and lessons via a curated community content calendar, a series of virtual and physical events (webinars, discussion groups) and the provision of an education program and learning initiatives.

As conditions allow, we will also extend these activities to include offline events including but not limited to regional conferences, roundtables and local meet-ups and networking events.

It’s important to note that while the community’s meta-language is English, we actively encourage discussions and the sharing of content in different languages. To facilitate that we have done two things:

1. We have created country-focused spaces within the community platform; and
2. We have identified and enrolled a series of country-focused Ambassadors to establish, nurture and develop those country networks.

These two things, we believe, will make our community more open, inclusive and richer in terms of the range of insight that is available to our members.

The development of our community will be aided and guided by our Country Ambassadors across 17 European countries and continuously growing. They represent some of the keenest and most experienced individuals operating in the experience space in Europe.

To give you a flavour of their calibre they have advised and worked for companies such as ABB, Amdocs, Apple, Claro, Costa Coffee, Ericsson, EY Advisory, Freshworks, Hapag Lloyd, Intel, Lufthansa Group, Mazda, Jaguar Landrover, McKinsey & Co, Munich Re, MW Group, Oracle, Orange, Pega, Philips, Saint Gobain, Samsung, SAP, Shell, SK Telecom, Spring Corporation, Stihl, Trumpf, Unilever, Vodafone, VW, Zurich Insurance Group as well as many smaller and medium-sized organizations.

As a result, our plans and community will provide an excellent platform for a set of pioneering sponsors to raise their profile and position their brand to our captive audience through a range of sponsorship packages and potential tailored packages.

Get in touch with us if you would like to discuss how you could take advantage of ECXO’s platform to promote your business and reach out to these individuals and companies.