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We are excited to share this week’s episode of Experience the Difference: The European Customer Experience Organization (ECXO) Podcast Series with the amazing Irina Mostovaya, hosted by Christopher Brooks

Listen to the full episode here:

ABout Irina, with over 8 years of experience in customer and employee experience management, Irina Mostovaya is a passionate professional who thrives on creating value for both internal and external stakeholders. She currently works as a Customer Experience Specialist at Hiab, a global leader in on-road load handling solutions. In her role, Irina is responsible for customer experience strategic planning and development, aiming at enabling data-driven decision making and action planning in the area of CX. Throughout her career, she has successfully launched and managed experience management programs for customers and employees, collaborating with cross-functional teams, vendors, and senior leaders to implement actions aimed at improving the overall experience.

Irina is always eager to learn new skills, share best practices, and contribute to the community of CX and EX enthusiasts. Her goal is to drive transformation and innovation in the field of experience management and help Hiab achieve its vision of being the number one partner for smarter cargo handling.

Listen to the full episode here:





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