Middle East B2B Customer Experience Divergence Analysis Regional Strategies for Competitive Advantage Introduction Business-to-business (B2B) customer experience (CX) in the Middle East exhibits striking divergence across the region. Some countries…
European B2B CX Benchmark Report 2025-2026 Regional Strategies for Competitive Advantage Executive Summary The European B2B landscape presents a complex tapestry of customer experience (CX) approaches shaped by cultural values,…
The First Global Benchmark Report on B2B Customer Experience Divergence Introduction: The Global CX Imperative in B2B Markets In the contemporary global economy, customer experience (CX) has transitioned from…
Before CX Had a Name: How a 1993 Article and Book Launched the Personalization Revolution A Brief Introduction to the Origins of Personalization The concept of personalization in marketing took…
The time is near: Wishing you a Joyous Passover and a Happy Easter – a Moment of Shared Meaning in 2025. Wishing You a Joyous Passover and a Happy…
B2B CX - Strategy & Business Alignment Originally posted here with our full version: https://ecxo.org/how-to-lead-a-b2b-cx-transformation-program-and-avoid-costly-mistakes/ Introduction A successful Customer Experience (CX) transformation program must be deeply integrated with the business…
🌍✨ Celebrating International Women’s Day! ✨🌍 Article originally posted on the European Customer Experience Organization (ECXO.org): https://www.linkedin.com/pulse/celebrating-international-womens-day-abyaf/?trackingId=rUCyaB3WRbCbilqCSbHHlw%3D%3D Today, we honor the strength, resilience, and achievements of women who lead, inspire,…