The Thrilling Journey of a Customer Experience Leader: The 10+1 list
Are you ready to unlock the secrets of being a successful Customer Experience (CX) leader? If so, I’ve got something special for you! I’ve just shared an in-depth article that delves into the thrilling world of CX leadership and discusses the key actions I undertake daily to drive success and cultivate a customer-centric culture.
In this article, I reveal the ten most impactful actions I regularly undertake as a CX leader, including cultivating a customer-centric culture, understanding customer needs and expectations, designing seamless customer journeys, and harnessing data and analytics to enhance the customer experience.
SPOLIER ALERT! There is one very special extra besides the ten listed actions. You must read to know what it is 😉
If you’re passionate about shaping extraordinary connections, driving meaningful change, and transforming ordinary interactions into unforgettable experiences, then this article is a must-read for you!
Join me on this exhilarating journey of empowerment, innovation, and creating unforgettable experiences. Get ready to embrace the challenge, relish the responsibility, and let the joy of creating unforgettable experiences guide your every step. Together, let’s redefine what exceptional customer service means and become catalysts for transformative change!
Read the full article and let’s embark on this thrilling CX leadership adventure together! 🚀
#customerexperience #cx #collaboration #cxleader #cxleadership #h2h #TheH2HExperiment #Empowerment #Innovation
Harmonizing Success: How Sales Teams Can Collaborate with Internal Teams to Enhance Customer Experience
Are you ready to enhance your sales team’s collaboration with internal departments to elevate the customer experience? Check out my latest article!
I delve into the conflicts that can disrupt customer interactions and provide insightful solutions for achieving harmony between sales and internal teams.
Let’s work together to create seamless customer experiences!
#customerexperience #cx #collaboration #communication #h2h #TheH2HExperiment #Sales
✨ The European Customer Experience Organization (ECXO.org) team is proud to introduce our new ambassador, João Pereira! ✨
✨ The European Customer Experience Organization (ECXO) team is proud to introduce our new ambassador, João Pereira! ✨ João Pereira is the Commercial Vice President
How Stoic Philosophy Can Help You Up Your Customer Experience Game
In this article, I explore practical Stoic principles that can greatly impact customer interactions. From focusing on what you can control to practicing empathy and keeping your ego in check, Stoicism offers valuable insights for delivering exceptional customer experiences.
#CustomerExperience #CX #H2H #TheH2HExperiment #Stoicism #ProfessionalDevelopment
Up level Your CX by Overcoming Unsafely and Mistrust
It’s clear that building trust and safety is crucial for businesses. Recognizing the impact of unsafety and mistrust on customer relationships, businesses can prioritize transparency, ethical standards, genuine connections, knowledge empowerment, and adaptability to address evolving customer needs.
Let’s continue the conversation on enhancing customer experience and fostering a more secure and trusting environment for all, looking deeper into the Polyvagal Theory.
#CustomerExperience #BusinessEthics #TrustAndSafety #CXStrategy #CX #H2H #TheH2HExperiment
Become the King Midas of CX
Become the King Midas of CX Once upon a time in ancient Greece, a king named Midas was absolutely crazy about gold. I mean, this