ricardo 1

Ricardo Saltz Gulko

Medgrundare

Ricardo är Eglobalis, Innovation and Experience Consulting Agency, Managing Director, en global strateg och rådgivare till högsta ledningen med fokus på förenkling av upplevelser och verksamhet.

Ricardo är Eglobalis, Innovation and Experience Consulting Agency, Managing Director, en global strateg och rådgivare till högsta ledningen, med fokus på förenkling av upplevelser och verksamhet, kulturomvandling, OX, CX, EX transformativ design, teknikövertagande, innovation och mänsklig anpassningsförmåga.

Han är medgrundare och initiativtagare till ECXO, European Customer Experience Organization, vår globala sammanslutning.

Han har arbetat som global ledare och strateg för många globala teknikföretag, t.ex. Oracle, Ericsson, HP, Samsung, SAP, Thyssenkrupp, Amdocs och VW. Hans fokus ligger på kundupplevelse och framgång, förändring och verksamhetserfarenhet. Han arbetar med globala teknikföretag som strävar efter att omvandla sig själva och är även en keynote speaker.
Han har en MBA från Kellogg Graduate School of Management, IL USA, och grundstudier i IS & Industrial Engineering. Han är en världsmedborgare som talar fem språk flytande och är bosatt i München, Bayern.

Federico Cesconi Team

Federico Cesconi

Senior Advisor, Ambassador DACH and Europe - Founding Member

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession.

Federico Cesconi is the co-founder and CEO of SANDSIV. For 20 years Federico has made Customer Experience his profession. He is an expert in data science and artificial intelligence with a passion for Natural Language Processing. Several of his researches related to Customer Experience and Customer Management are published on Researchgate.net.

Helén Rigamonti

Helén Rigamonti

Ambassador Sweden and Europe Founding Member
She is an experienced leader with long experience in interim management roles.

She is an experienced leader with long experience in interim management roles. She has worked in several public and private sectors (mostly B2B &SaaS), leading customer success, customer service, and sales operations. As a true people and customer-oriented leader, she has a great track record for creating a positive customer impact while leading the transformation of a customer-centric culture in organizations.

With expertise in customer experience strategizing, combined more than 20 years of management and leadership experience, Helen now has an opportunity to push the development of Customer Experience. Together with IHM Business School, she will be teaching in the first Customer Experience Specialist education in Sweden – a two year higher education program.

Ambassador Teams susanne

Susanne Fries-Palm

Senior Advisor, Ambassador Switzerland and Europe - Founding Member

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech.

Susanne Fries-Palm is the Chief Customer Officer at Yonder in Switzerland. She is a customer-oriented cross functional leader and worked in various industries such as IT/Telecommunications, Safety and MedTech. 

Focussing on developing organizations and implementing the customer in the core of a business, she has established a Global Customer Service Organization in Europe and she has been responsible for big projects enabling remarkable customer-oriented changes. 

As a truly people & customer-oriented leader she manages to create a vision, motivates and thus enables high performing teams.

Joanna kommer ursprungligen från England och har arbetat inom olika branscher, både med kundkontakt och på huvudkontoret, och har expertis inom strategiskt arbete med kundupplevelser, tjänstedesign, emotionell intelligens på arbetsplatsen, coachning, utbildning i kundservice och föredrag.

Danny Peters

Danny Peters

Ambassador The Netherlands and Europe - Grundande medlem

Danny has 20+ years of experience in Customer Service and Customer Experience Management and is a certified expert.

Danny has 20+ years of experience in Customer Service and Customer Experience Management and is a certified expert. He invented a unique and practical Customer Journey Mapping methodology and the CX Life Cycle Model®, a framework to align and connect all Customer Journeys in an organization. Danny is very motivated to lift the bar for every professional that is working in the field of Customer Experience Management in Europe and around the globe. Mainly with sharing his knowledge, connect people and organize events as an ambassador of the ECXO in The Netherlands and Europe.

Kari Korkiakoski team

Kari Korkiakoski 

Ambassadör - Finland - Grundande medlem

Kari är verkställande direktör för Futurelab Finland, ett företag som han grundade 2010. Futurelab fokuserar på konsultverksamhet inom CX-strategi.

Kari är verkställande direktör för Futurelab Finland, ett företag som han grundade 2010. Futurelab fokuserar på konsultverksamhet inom CX-strategi. Under de senaste 10 åren har Kari skrivit tre böcker själv eller tillsammans med medförfattare. En av dessa kan hittas på Amazon under titeln "Amazing customer experience". Den senaste boken handlade om kopplingen mellan CX och EX.

I Futurelab Finland har vi fem konsulter. Utöver konsultverksamheten är Kari också delägare i ett nordiskt e-handelsföretag och ett onlinefokuserat bokföringsföretag.

Gå med i ECXO idag!

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