Senaste medlemsinsikt
Are you ready for MadTech? 3 tips to help you prepare
If you’re a marketer, chances are you’ve heard about MadTech. But if you haven’t, don’t
The road to customer centricity – where to begin?
Educational articles by ECXO.org You’ll know that customer experience is a critical aspect of your
Unlocking CX Success: The Crucial Collaboration Between Your Customer and Design Chiefs (CCO-CDO)
Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of
The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience
Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models
Improving CX though Continuous Loop
ITIL CSI and CX Closed Loop are two approaches that share important similarities in their objectives, processes, and benefits of continual improvement. Although they also have some differences in their scope, methods, and requirements both approaches can help organizations achieve better outcomes for their customers and stakeholders.
The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth
The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
A true global CX organization needs to speak and understand cultures, languages and differences. ECXO understands you, fluently.
Tips for Transforming to a Customer-Centric Company Culture
Customer-centricity can’t be achieved overnight – it requires dedicated commitment from everyone in the organization
Kundframgång - så frön för ömsesidig tillväxt
Kundsuccéns roll är inte ny, men den har snabbt blivit vanlig i takt med att företagen nu inser att den bidrar till affärstillväxten.
Kundupplevelse och servicehantering; möten längs kundresan
Kundresan är en viktig gemensam nämnare mellan CX- och Service Management-ramarna. Även om deras tillvägagångssätt kan skilja sig åt, har båda det gemensamma målet att skapa en fantastisk kundupplevelse.
Q. Alan, vad anser du om ett stort CX-omvandlingsprogram som en strategi? Svar: Det fungerar inte!
När jag blev ombedd att dela mina åsikter om detta ämne kändes det bekant, jag har fått denna fråga tidigare av kunder och potentiella kunder, av CX-utövare och VD:ar och mitt svar är alltid detsamma.
Att iscensätta strategier för överraskningar och glädjeämnen för att framkalla positiva känslor.
Överraskning och förtjusning är vanligt förekommande begrepp när det gäller strategier för kundupplevelser.
Nyheter och meddelanden
Webinar Spotlight: Creating Engaging Real-time Experiences to Enhance Your Customer Experience
We are thrilled to announce and extend our invitation to you for an exciting and
Acting Upon Customer Listening Culture Channels, featuring Tzachi Ben-Sasson, Head of VOC at Amdocs.
We are thrilled to extend an invitation to our upcoming event with only six days
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement
Reframing the B2B Engagement Journey – CX On ECXO Executive Sessions
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement
Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware.
The ECXO- European Customer Experience Organization is thrilled to present Building a CX Driven B2B
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You
From CX to Distinctive Experiences with Joe Pine
The European Customer Experience Organization is delighted to announce Joe Pine, discussing From #CX to Distinctive Experiences with our CX community. https://ecxo.org/customer-experience-super-events-from-cx-to-distinctive-experiences-with-joe-pine/
#experienceeconomy #servicedesign
How AI will Change the Status Quo in CX in 2022 – ECXO In partnership with Five9
A Super CX Event: How AI Will Change the Status Quo in Customer Experience in 2022 – In partnership with Five9 and ECXO on February 23, 2 PM CET or 1 PM GMT
Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead
The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT.
eCXO day: Ron Kaufman, one of the best CX and EX Speakers around the Globe presenting in ECXO
Ron Kaufman, one of the best Customer and Employee Experience and Services Doers and Speakers around the globe, will present for eCXo Day
Tabitha Dunn gästtalare för ECXO tillkännages
Du är inbjuden till vårt andra evenemang med den fantastiska Tabitha Dunn, Chief Customer Officer, chef för Customer Experience och Global Sales Excellence på Ericsson.
Dr. Marcell Vollmer som första gästtalare för ECXO tillkännages
Vår första talare kommer att vara Marcell Vollmer, partner och direktör på BCG, den 14 april kl. 19.00 CET och kl. 18.00 UK på zoom-webinarier.
ECXO samarbetar med CX Academy
Vi är glada att CX Academy har valt ECXO - European Customer Experience Organization som partner till deras topp och praktiska CX-utbildning och certifieringsprogram och vi ser fram emot detta fantastiska samarbete.
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