Experience management will test your ability to adapt to a new AI reality. As you sit down, you become your own integrated leverage tool. It's impossible to deliver a consistent,…
Article source: The Rising Tide of Brand Purpose in B2B https://www.eglobalis.com/the-rising-tide-of-brand-purpose-in-b2b/ There's an old adage in customer experience. Where B2C goes, B2B follows. But, the distinction between the two is…
Customer Centricity can only be successful when each and every department, discipline, and person in the organization is aligned and consistent in their Seeing + Being + Doing.
We are thrilled to announce and extend our invitation to you for an exciting and informative discussion: "Creating Engaging Experiences in Real-time," presented by the ECXO in collaboration with SAS.…
We are thrilled to extend an invitation to our upcoming event with only six days to go, subscribe on ZOOM to ensure your seat: https://us02web.zoom.us/webinar/register/WN_1VhRbbv8SPa1ePeHQ8cDtA#/registration The European Customer Experience Organization (ECXO) is excited…
If you’re a marketer, chances are you’ve heard about MadTech. But if you haven’t, don’t worry – it’s never too late to join the party. So let’s dive into what…
Educational articles by ECXO.org You'll know that customer experience is a critical aspect of your business. It's your most powerful competitive tool. You'll also probably know that the most successful…