Läs mer om artikeln 🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟
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🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟

🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟 Dear ECXO  and Global CX Community, Every day is a chance to embrace and enhance the customer…

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Läs mer om artikeln From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili
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From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili

Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on "From Products to People: Pioneering a customer-centric Culture for business success!" 🚀🎉 📅…

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Läs mer om artikeln Unveiling a Personal Bank Story: The Journey of Gaining and Losing a Customer
ECXO article July 2023 5

Unveiling a Personal Bank Story: The Journey of Gaining and Losing a Customer

I rarely share personal experiences. But, I have experienced first-hand some of the reasons why Deutsche Bank is losing customers to competitors. In my case, I’m moving with my family…

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Läs mer om artikeln Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services
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Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services

Professional services (PS) and consulting is critical to client experience. But, here’s the question: if your competitors could do the same job, and have similar knowledge, expertise, capabilities and pricing,…

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Knowing your customer: how the telecoms industry can weather a squeeze on consumer spending

With the cost-of-living crisis continuing and the UK now in a recession, industries have to acclimatise to shifting market trends and consumer behaviour to maintain revenue and hit sales targets.…

Fortsätt läsaKnowing your customer: how the telecoms industry can weather a squeeze on consumer spending