🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟 Dear ECXO and Global CX Community, Every day is a chance to embrace and enhance the customer…
Experience management will test your ability to adapt to a new AI reality. As you sit down, you become your own integrated leverage tool. It's impossible to deliver a consistent,…
Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on "From Products to People: Pioneering a customer-centric Culture for business success!" 🚀🎉 📅…
Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS, a leading global analytics software company - Empowering Better Outcomes. 📅 When:…
I rarely share personal experiences. But, I have experienced first-hand some of the reasons why Deutsche Bank is losing customers to competitors. In my case, I’m moving with my family…
Professional services (PS) and consulting is critical to client experience. But, here’s the question: if your competitors could do the same job, and have similar knowledge, expertise, capabilities and pricing,…
With the cost-of-living crisis continuing and the UK now in a recession, industries have to acclimatise to shifting market trends and consumer behaviour to maintain revenue and hit sales targets.…