The European Customer Experience Organization (ECXO) is delighted to announce that Prof. Jan-Erik Baars will be our guest for the Executive live LinkedIn Session on November 29th Time: 1 pm CET / 12 pm (noon) GMT.…
How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part…
The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson - Innovator in 'Culture Your Corporate Culture' speaking about Connecting Culture, CX and EX for Impact When? November 16 at…
🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟 Dear ECXO and Global CX Community, Every day is a chance to embrace and enhance the customer…
Experience management will test your ability to adapt to a new AI reality. As you sit down, you become your own integrated leverage tool. It's impossible to deliver a consistent,…
I rarely share personal experiences. But, I have experienced first-hand some of the reasons why Deutsche Bank is losing customers to competitors. In my case, I’m moving with my family…
Unleashing the Power of Real-Time Data: Enhancing Customer Understanding Article source: https://www.eglobalis.com/harnessing-real-time-data-for-improved-customer-experience-understanding/ In a recent article we talked about the widening gap in Europe in customer experience maturity. We thought…