Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations,…
Elevating Customer Experience Outcomes and Impact through H2H" with Bryan Kramer 🌟 The European Customer Experience Organization (ECXO) is pleased to announce "Elevating Customer Experience Outcomes and Impact through…
Life is a journey of ups and downs, but have you ever thought about the value of losing and making mistakes? In CX and EX leadership and self-development, these experiences are essential for growth and effective decision-making. Victories can be rewarding, but losses and mistakes offer the depth of learning that can pave the way for a brighter future. Take Thomas Edison, for example, who failed thousands of times before inventing the light bulb. Leaders who have experienced failure can better understand their team's struggles and inspire resilience. So, don't be afraid to fail; it's just an opportunity to learn and grow.
Professional services (PS) and consulting is critical to client experience. But, here’s the question: if your competitors could do the same job, and have similar knowledge, expertise, capabilities and pricing,…
Customer Centricity can only be successful when each and every department, discipline, and person in the organization is aligned and consistent in their Seeing + Being + Doing.
CX design is no longer just about aesthetics. It’s a strategic tool that helps B2B companies create meaningful difference in saturated markets. But, many European firms still have a long…