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Read more about the article The Rise of Silent Services: Embracing Quietude in Customer Experience
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The Rise of Silent Services: Embracing Quietude in Customer Experience

Ever wished you could grab your coffee without the obligatory small talk? Or check out at a store without the “Did you find everything okay?” interrogation? Welcome to the rise of Silent Services—where customers decide when and how they interact, not the companies. From self-checkouts to silent haircuts, businesses are finally tuning in to the fact that sometimes, the best customer experience is the one that lets you just… be. Why is this shift happening? What do psychology and sociology say about our craving for quiet choices? And what does this mean for the future of CX? I dove deep into this fascinating trend—check out my latest article! #CustomerExperience #SilentServices #CXInnovation #CX #CXtrends #H2H #TheH2HExperiment #BusinessStrategy

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Read more about the article Stop Pushing Products, Start Planting Solutions: Trust and Loyalty Through Value Selling
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Stop Pushing Products, Start Planting Solutions: Trust and Loyalty Through Value Selling

Stop Pushing Products, Start Planting Solutions In today’s competitive market, value selling isn’t just a strategy—it’s a game-changer. Instead of listing features, focus on solving your customers’ problems and creating experiences that resonate. This approach builds trust, drives loyalty, and makes your business unforgettable. Just like Dolce Vita, a small bakery that rediscovered its magic by shifting from selling pastries to creating meaningful connections with customers. Want to differentiate your business? Start listening. Solve real problems. Deliver value. The results? Loyal customers, a unique competitive edge, and a business that thrives. In the article you can find more details on the topic! I am curious to know what you think! Feel free to share your feedback! #ValueSelling #CustomerExperience #BusinessGrowth #SalesStrategy #CX #H2H #TheH2HExperiment #CustomerCentricity

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Read more about the article ✨ The ECXO Wishes You a Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and an Amazing Start to 2025!
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✨ The ECXO Wishes You a Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and an Amazing Start to 2025!

✨ The ECXO Wishes You a Season of Light and Joy! ✨ Merry Christmas 🎄, Happy Hanukkah 🕎, and an Amazing Start to 2025! To all of you celebrating Christmas…

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Read more about the article Building Customer Loyalty Through Strategic Distribution
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Building Customer Loyalty Through Strategic Distribution

Customer Loyalty in B2B: The Power of Strategic Distribution! Ever wondered how distributors and channel partners can shape a brand's perception and drive lasting loyalty? This article dives into the transformative ways sales teams can leverage strategic distribution channels to meet customer needs and exceed expectations. Discover how understanding the customer journey, developing multi-channel strategies, and embracing technology can redefine your approach to sales. Ready to elevate your customer engagement? #B2B #CustomerExperience #SalesStrategy #CustomerLoyalty #DistributionChannels #CX #H2H #TheH2HExperiment #StrategicPlan #RoutetoMarket #BusinessStrategy

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Read more about the article Customer Service + AI = Customer Success 3.0
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Customer Service + AI = Customer Success 3.0

🚀 Exciting times ahead in customer service! Discover how the fusion of AI and customer support is shaping the future of customer experiences, creating a powerful Customer Success squad. From personalized interactions to proactive assistance, AI is revolutionizing customer service as we know it. Don't miss out on this game-changing evolution! #CustomerService #customersuccess #cs #customerexperience #AI #Innovation #CX #h2h #TheH2HExperiment

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Read more about the article The Thrilling Journey of a Customer Experience Leader: The 10+1 list
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The Thrilling Journey of a Customer Experience Leader: The 10+1 list

Are you ready to unlock the secrets of being a successful Customer Experience (CX) leader? If so, I've got something special for you! I've just shared an in-depth article that delves into the thrilling world of CX leadership and discusses the key actions I undertake daily to drive success and cultivate a customer-centric culture. In this article, I reveal the ten most impactful actions I regularly undertake as a CX leader, including cultivating a customer-centric culture, understanding customer needs and expectations, designing seamless customer journeys, and harnessing data and analytics to enhance the customer experience. SPOLIER ALERT! There is one very special extra besides the ten listed actions. You must read to know what it is 😉 If you're passionate about shaping extraordinary connections, driving meaningful change, and transforming ordinary interactions into unforgettable experiences, then this article is a must-read for you! Join me on this exhilarating journey of empowerment, innovation, and creating unforgettable experiences. Get ready to embrace the challenge, relish the responsibility, and let the joy of creating unforgettable experiences guide your every step. Together, let's redefine what exceptional customer service means and become catalysts for transformative change! Read the full article and let's embark on this thrilling CX leadership adventure together! 🚀 #customerexperience #cx #collaboration #cxleader #cxleadership #h2h #TheH2HExperiment #Empowerment #Innovation

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Read more about the article ✨ The European Customer Experience Organization (ECXO.org) team is proud to introduce our new ambassador, João Pereira! ✨
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✨ The European Customer Experience Organization (ECXO.org) team is proud to introduce our new ambassador, João Pereira! ✨

✨ The European Customer Experience Organization (ECXO) team is proud to introduce our new ambassador, João Pereira! ✨ João Pereira is the Commercial Vice President EMEA/APAC and a Customer Experience…

Continue Reading✨ The European Customer Experience Organization (ECXO.org) team is proud to introduce our new ambassador, João Pereira! ✨