Read more about the article Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience
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Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience

This time I explore the relationship between Quantum Physics and Customer Experience. Although these two subjects may seem unrelated, there are some fascinating parallels between them. Quantum physics is the study of the very small, but it can teach us some valuable lessons about improving customer experience, which is vital in the global business world.

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Read more about the article Economics of Empathy – Why Customer, Employee, and AI Centricity Pays, featuring Dr. Natalie Petouhoff
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Economics of Empathy – Why Customer, Employee, and AI Centricity Pays, featuring Dr. Natalie Petouhoff

Economics of Empathy: Why Customer, Employee, and AI Centricity Pays, featuring the esteemed Dr. Natalie Petouhoff Subscribe directly on Linkedin: https://www.linkedin.com/events/7175933144464826369/comments/ The European Customer Experience Organization (ECXO) is thrilled to announce our upcoming…

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Read more about the article The 7 Sins of Customer Experience
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The 7 Sins of Customer Experience

Discover the secrets to delivering exceptional customer service by avoiding the 7 sins of customer experience: not listening to customers, lack of personalization, poor communication, inconsistency, neglecting employee experience, and failure to innovate. Let's embark on an exciting journey together and create memorable experiences for our customers!

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Read more about the article Elevating Customer Experience Outcomes and Impact through H2H” with Bryan Kramer
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Elevating Customer Experience Outcomes and Impact through H2H” with Bryan Kramer

  Elevating Customer Experience Outcomes and Impact through H2H" with Bryan Kramer 🌟 The European Customer Experience Organization (ECXO) is pleased to announce "Elevating Customer Experience Outcomes and Impact through…

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Read more about the article Discovering the Power of Losing and Making Mistakes in CX and EX: Unleashing Your Potential for Self-Development and Leadership!
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Discovering the Power of Losing and Making Mistakes in CX and EX: Unleashing Your Potential for Self-Development and Leadership!

Life is a journey of ups and downs, but have you ever thought about the value of losing and making mistakes? In CX and EX leadership and self-development, these experiences are essential for growth and effective decision-making. Victories can be rewarding, but losses and mistakes offer the depth of learning that can pave the way for a brighter future. Take Thomas Edison, for example, who failed thousands of times before inventing the light bulb. Leaders who have experienced failure can better understand their team's struggles and inspire resilience. So, don't be afraid to fail; it's just an opportunity to learn and grow.

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Read more about the article Uncovering the Psychological Tactics That Drive Customer Purchases
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Uncovering the Psychological Tactics That Drive Customer Purchases

This article highlights the importance of understanding the psychology behind customers' buying behavior in order to improve customer experience. It emphasizes that by influencing customers' decisions positively, businesses can craft more effective marketing strategies, drive sales, and build stronger relationships with their customers. It further explains that understanding the 'why' behind the customers' decisions can help businesses meet their needs and exceed their expectations, ultimately leading to a joyful venture worth undertaking.

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