Read more about the article Experience the Difference ECXO Podcast: Cultivating the Right Environment for CX with Nicolette Wuring
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Experience the Difference ECXO Podcast: Cultivating the Right Environment for CX with Nicolette Wuring

Experience the Difference: On the podcast of the European Customer Experience Organization (ECXO) this week, Nicolette Wuring joins our host, Christopher Brooks. Hear Nicolette and Christopher here: https://lnkd.in/duQSHrnM About Nicolette:…

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Read more about the article Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges
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Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges

Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: https://www.eglobalis.com/simplifying-cx-design-how-leading-enterprise-tech-firms-overcome-complex-challenges/ Seamless customer experiences and clear interfaces are two key elements…

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Read more about the article Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio
Formato Convencional ECXO Fabrizio

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio   The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations,…

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Read more about the article The role of emotions in CX and how you can use them to design better experiences
The emotions in CX

The role of emotions in CX and how you can use them to design better experiences

Neuroscience is such a fascinating field of study!! And emotions are part of the human experience and as a consequence, a big part of the CX strategy. Being intentional in designing experiences that trigger the desired emotions is essential to achieving brand loyalty and retention. Check this article for some tips on how to stimulate these desired emotions.

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Read more about the article From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili
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From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili

Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on "From Products to People: Pioneering a customer-centric Culture for business success!" 🚀🎉 📅…

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