Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on "From Products to People: Pioneering a customer-centric Culture for business success!" 🚀🎉 📅…
I rarely share personal experiences. But, I have experienced first-hand some of the reasons why Deutsche Bank is losing customers to competitors. In my case, I’m moving with my family…
Article source: The Rising Tide of Brand Purpose in B2B https://www.eglobalis.com/the-rising-tide-of-brand-purpose-in-b2b/ There's an old adage in customer experience. Where B2C goes, B2B follows. But, the distinction between the two is…
Real-time marketing is about engaging with the customer whenever and wherever they are in their buying journey. Making the most of customer data by using analytics to better understand who…
Customer Centricity can only be successful when each and every department, discipline, and person in the organization is aligned and consistent in their Seeing + Being + Doing.
CX design is no longer just about aesthetics. It’s a strategic tool that helps B2B companies create meaningful difference in saturated markets. But, many European firms still have a long…
We are thrilled to announce and extend our invitation to you for an exciting and informative discussion: "Creating Engaging Experiences in Real-time," presented by the ECXO in collaboration with SAS.…