Read more about the article From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili
03(38)

From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili

Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on "From Products to People: Pioneering a customer-centric Culture for business success!" 🚀🎉 📅…

Continue ReadingFrom Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili
Read more about the article Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services
13(2)

Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services

Professional services (PS) and consulting is critical to client experience. But, here’s the question: if your competitors could do the same job, and have similar knowledge, expertise, capabilities and pricing,…

Continue ReadingNavigating the Path to Affinity: Cultivating Client-Centricity in Professional Services
Read more about the article In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.
Formato convencional24

In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.

In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. We are excited to invite you to join our live conversation with Emma Sutton,…

Continue ReadingIn partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.

The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience

Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models in Europe vary from country to country. Some have barely started or are still in…

Continue ReadingThe Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience
Read more about the article Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead
ECXO Tea Sessions Ray Gerber

Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead

The European Customer Experience Organization (ECXO) invites you to Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT.

Continue ReadingJourney Orchestration (JO) in Practice II by Ray Gerber at Thunderhead