Read more about the article Uncovering the Psychological Tactics That Drive Customer Purchases
behavioral science and decision making post cover

Uncovering the Psychological Tactics That Drive Customer Purchases

This article highlights the importance of understanding the psychology behind customers' buying behavior in order to improve customer experience. It emphasizes that by influencing customers' decisions positively, businesses can craft more effective marketing strategies, drive sales, and build stronger relationships with their customers. It further explains that understanding the 'why' behind the customers' decisions can help businesses meet their needs and exceed their expectations, ultimately leading to a joyful venture worth undertaking.

Continue ReadingUncovering the Psychological Tactics That Drive Customer Purchases
Read more about the article From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili
03(38)

From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili

Join us at the European Customer Experience Organization event featuring a captivating presentation by Ilenia Vidili on "From Products to People: Pioneering a customer-centric Culture for business success!" 🚀🎉 📅…

Continue ReadingFrom Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili
Read more about the article Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services
13(2)

Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services

Professional services (PS) and consulting is critical to client experience. But, here’s the question: if your competitors could do the same job, and have similar knowledge, expertise, capabilities and pricing,…

Continue ReadingNavigating the Path to Affinity: Cultivating Client-Centricity in Professional Services
Read more about the article In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.
Formato convencional24

In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.

In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. We are excited to invite you to join our live conversation with Emma Sutton,…

Continue ReadingIn partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey.

The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience

Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models in Europe vary from country to country. Some have barely started or are still in…

Continue ReadingThe Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience