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Read more about the article 🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟
09(13)

🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟

  • Post author:Ricardo Saltz Gulko
  • Post published:September 30, 2023
  • Post category:Member insight

🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟 Dear ECXO  and Global CX Community, Every day is a chance to embrace and enhance the customer…

Continue Reading🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟
Read more about the article Experience management – why your EX is the stress test for your CX
05(6)

Experience management – why your EX is the stress test for your CX

  • Post author:Ricardo Saltz Gulko
  • Post published:September 20, 2023
  • Post category:Member insight

Experience management will test your ability to adapt to a new AI reality. As you sit down, you become your own  integrated leverage tool. It's impossible to deliver a consistent,…

Continue ReadingExperience management – why your EX is the stress test for your CX
Read more about the article B2B Omnichannel Transformation: Embracing Technology at Every Step
11(3)

B2B Omnichannel Transformation: Embracing Technology at Every Step

  • Post author:Ricardo Saltz Gulko
  • Post published:September 6, 2023
  • Post category:Member insight

Integrating touchpoint technologies is a strategic imperative as we all know to create the types of omnichannel experiences that business buyers experience when they purchase something from a consumer brand.…

Continue ReadingB2B Omnichannel Transformation: Embracing Technology at Every Step
Read more about the article Beyond Profit: The Ascendancy of Brand Purpose in B2B
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Beyond Profit: The Ascendancy of Brand Purpose in B2B

  • Post author:Ricardo Saltz Gulko
  • Post published:June 20, 2023
  • Post category:Member insight

Article source: The Rising Tide of Brand Purpose in B2B https://www.eglobalis.com/the-rising-tide-of-brand-purpose-in-b2b/ There's an old adage in customer experience. Where B2C goes, B2B follows. But, the distinction between the two is…

Continue ReadingBeyond Profit: The Ascendancy of Brand Purpose in B2B
Read more about the article Effective real-time marketing

Effective real-time marketing

  • Post author:SAS
  • Post published:June 13, 2023
  • Post category:Member insight

Real-time marketing is about engaging with the customer whenever and wherever they are in their buying journey. Making the most of customer data by using analytics to better understand who…

Continue ReadingEffective real-time marketing
Read more about the article Customer Experience = Seeing + Being + Doing

Customer Experience = Seeing + Being + Doing

  • Post author:Ettelocin
  • Post published:June 12, 2023
  • Post category:Member insight
  • Post comments:0 Comments

Customer Centricity can only be successful when each and every department, discipline, and person in the organization is aligned and consistent in their Seeing + Being + Doing.

Continue ReadingCustomer Experience = Seeing + Being + Doing
Read more about the article The road to customer centricity – where to begin?
07(10)

The road to customer centricity – where to begin?

  • Post author:Ricardo Saltz Gulko
  • Post published:May 11, 2023
  • Post category:Member insight/Uncategorized

Educational articles by ECXO.org You'll know that customer experience is a critical aspect of your business. It's your most powerful competitive tool. You'll also probably know that the most successful…

Continue ReadingThe road to customer centricity – where to begin?
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  • 🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟
    🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟
    September 30, 2023/
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  • Experience management – why your EX is the stress test for your CX
    Experience management – why your EX is the stress test for your CX
    September 20, 2023/
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    September 6, 2023/
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