#CXTruth

Read more about the article CX Won’t Save You if Your Culture Sucks
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CX Won’t Save You if Your Culture Sucks

Discover why customer experience (CX) efforts fail without a strong company culture. This article explores the deep connection between employee experience (EX) and CX, using insights from neuroscience, psychology, and leadership practices. Learn how toxic work environments silently destroy customer trust—and get practical strategies to align culture and experience from the inside out.

Continue ReadingCX Won’t Save You if Your Culture Sucks
Read more about the article Stop Measuring NPS. Start Measuring Regret.
posts header on Linkedin and ECXO

Stop Measuring NPS. Start Measuring Regret.

Discover why Net Promoter Score (NPS) may no longer be the most reliable metric for customer experience. This article explores the power of measuring customer regret instead—offering a deeper, emotionally-driven alternative backed by neuroscience, psychology, and practical CX insights. Learn how to ask the right questions, decode customer disappointment, and turn regret into transformation.

Continue ReadingStop Measuring NPS. Start Measuring Regret.