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The Heartbeat of a Customer-Centric Organization – Part 1
Embracing the principles of servant leadership is crucial in building a customer-centric organization. Listening, empathy, and a commitment to the growth of people are just a few of the core principles that guide servant leaders in creating exceptional customer experiences. Real-world examples, like Zappos and Southwest Airlines, illustrate the positive impact of servant leadership on employee satisfaction and customer service. Want to know more about what it means to be a servant leader? Check out this article and tell me what your thoughts about it are. I am looking forward to hearing what you think! #ServantLeadership #CustomerCentricity #EmployeeEngagement #CustomerExperience #CX #EmployeeExperience #EX
