Read more about the article Experience the Difference ECXO Podcast: Cultivating the Right Environment for CX with Nicolette Wuring
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Experience the Difference ECXO Podcast: Cultivating the Right Environment for CX with Nicolette Wuring

Experience the Difference: On the podcast of the European Customer Experience Organization (ECXO) this week, Nicolette Wuring joins our host, Christopher Brooks. Hear Nicolette and Christopher here: https://lnkd.in/duQSHrnM About Nicolette:…

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Read more about the article The Story of Jose – A Tale About Customer Experience
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The Story of Jose – A Tale About Customer Experience

The story is about Jose, a Customer Service Manager at TechEase. He understood the importance of customers and treated them with respect, empathy, and kindness. He faced many challenges in bringing a customer-centric culture to TechEase, but he remained steadfast in his pursuit of customer satisfaction. His resilience began to make a difference, and his colleagues started to notice the positive impact of his efforts.

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Read more about the article Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience
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Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience

This time I explore the relationship between Quantum Physics and Customer Experience. Although these two subjects may seem unrelated, there are some fascinating parallels between them. Quantum physics is the study of the very small, but it can teach us some valuable lessons about improving customer experience, which is vital in the global business world.

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Read more about the article The Majestic Dance between AI and Humans in CX
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The Majestic Dance between AI and Humans in CX

In this article, I discuss the importance of human creativity in creating a sustainable and meaningful customer experience. While AI can enhance customer experience, it cannot replace human creativity. Instead, AI and human creativity should work together to create an efficient, personalized, empathetic, and innovative customer experience that touches the heart, captivates the mind, and leaves a lasting impression. When AI and human creativity collaborate, they create experiences that make a difference in the world and to the customers.

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Read more about the article The 7 Sins of Customer Experience
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The 7 Sins of Customer Experience

Discover the secrets to delivering exceptional customer service by avoiding the 7 sins of customer experience: not listening to customers, lack of personalization, poor communication, inconsistency, neglecting employee experience, and failure to innovate. Let's embark on an exciting journey together and create memorable experiences for our customers!

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Read more about the article Elevating Customer Experience Outcomes and Impact through H2H” with Bryan Kramer
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Elevating Customer Experience Outcomes and Impact through H2H” with Bryan Kramer

  Elevating Customer Experience Outcomes and Impact through H2H" with Bryan Kramer 🌟 The European Customer Experience Organization (ECXO) is pleased to announce "Elevating Customer Experience Outcomes and Impact through…

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