Unleashing the Power of Real-Time Data: Enhancing Customer Understanding Article source: https://www.eglobalis.com/harnessing-real-time-data-for-improved-customer-experience-understanding/ In a recent article we talked about the widening gap in Europe in customer experience maturity. We thought…
Real-time marketing is about engaging with the customer whenever and wherever they are in their buying journey. Making the most of customer data by using analytics to better understand who…
CX design is no longer just about aesthetics. It’s a strategic tool that helps B2B companies create meaningful difference in saturated markets. But, many European firms still have a long…
We are thrilled to announce and extend our invitation to you for an exciting and informative discussion: "Creating Engaging Experiences in Real-time," presented by the ECXO in collaboration with SAS.…
In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. We are excited to invite you to join our live conversation with Emma Sutton,…
Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models in Europe vary from country to country. Some have barely started or are still in…
The European Customer Experience Organization – Upcoming Events, Research, and Activities for You