#journeymapping Archives - ECXO - European Customer Experience Organization

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A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko

Post author:Ricardo Saltz Gulko
Post published:June 12, 2024
Post category:events

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment…

Effective real-time marketing

Post author:SAS
Post published:June 13, 2023
Post category:Member insight

Real-time marketing is about engaging with the customer whenever and wherever they are in their buying journey. Making the most of customer data by using analytics to better understand who…

The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience

Post author:Ricardo Saltz Gulko
Post published:April 13, 2023
Post category:Member insight

Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models in Europe vary from country to country. Some have barely started or are still in…

#journeymapping

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko

Effective real-time marketing

The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience

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