Read more about the article Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services
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Navigating the Path to Affinity: Cultivating Client-Centricity in Professional Services

Professional services (PS) and consulting is critical to client experience. But, here’s the question: if your competitors could do the same job, and have similar knowledge, expertise, capabilities and pricing,…

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Read more about the article Webinar Spotlight: Creating Engaging Real-time Experiences to Enhance Your Customer Experience
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Webinar Spotlight: Creating Engaging Real-time Experiences to Enhance Your Customer Experience

We are thrilled to announce and extend our invitation to you for an exciting and informative discussion: "Creating Engaging Experiences in Real-time," presented by the ECXO in collaboration with SAS.…

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The Cross-Cultural Conundrum: Embracing European Diversity and Complexity in Customer Experience

Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models in Europe vary from country to country. Some have barely started or are still in…

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Read more about the article The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth
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The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth

The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth Your way to Customer Experience Maturity in Just 8 Steps + 12 with…

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