#realtimemarketing

Read more about the article CX Awareness. How Customer-Centric is Your Organization?
posts header on Linkedin and ECXO

CX Awareness. How Customer-Centric is Your Organization?

🌟 Excited to share an insightful assessment guide on "How Customer-Centric is Your Organization?" 🌟 In today's dynamic business environment, prioritizing customer satisfaction is essential for success. I've developed an assessment guide to help you determine the customer-centricity of your organization. This guide will provide valuable insights and strategies to enhance your customer-focused approach. Read the full article here and assess your organization's customer-centric mindset. Feel free to share your results or insights. Any feedback is always welcome! #CustomerCentricity #BusinessStrategy #CustomerSatisfaction #CX #H2H #TheH2HExperiment

Continue ReadingCX Awareness. How Customer-Centric is Your Organization?
Read more about the article A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko
AI EX 1 1200x686

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment…

Continue ReadingA Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko
Read more about the article Mastering the Fine Art of Delivering Candid Feedback for better CX and EX
posts header on ECXO (1)

Mastering the Fine Art of Delivering Candid Feedback for better CX and EX

I often hear that providing feedback is one of the hardest things for most people, both in personal and professional environments. I have to agree, it's quite difficult indeed. And that's why this time I analyze the importance of delivering candid feedback for better customer and employee experience, while exploring the psychological principles behind feedback, including cognitive dissonance, and offer insight into how to navigate feedback effectively.

Continue ReadingMastering the Fine Art of Delivering Candid Feedback for better CX and EX
Read more about the article The Story of Jose – A Tale About Customer Experience
posts header on ECXO

The Story of Jose – A Tale About Customer Experience

The story is about Jose, a Customer Service Manager at TechEase. He understood the importance of customers and treated them with respect, empathy, and kindness. He faced many challenges in bringing a customer-centric culture to TechEase, but he remained steadfast in his pursuit of customer satisfaction. His resilience began to make a difference, and his colleagues started to notice the positive impact of his efforts.

Continue ReadingThe Story of Jose – A Tale About Customer Experience