The pursuit of a silver bullet in customer experience (CX) is a never-ending journey. While there may not be a single solution that works for all, implementing a range of well-planned strategies can significantly improve CX. The pursuit encourages businesses to explore, innovate, and consistently strive to do better. In this article, I explore some key areas of CX in the search for the so-called silver bullet.
🎉 The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024: 🔍 The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum 🤖💼 with Lior…
🌟✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨🌟 Dear ECXO and Global CX Community, Every day is a chance to embrace and enhance the customer…
Integrating touchpoint technologies is a strategic imperative as we all know to create the types of omnichannel experiences that business buyers experience when they purchase something from a consumer brand.…
Real-time marketing is about engaging with the customer whenever and wherever they are in their buying journey. Making the most of customer data by using analytics to better understand who…
Why Your Customer and Design Chiefs (CCO-CDO) Need to Collaborate to Make a Success of Your CX Article source here. Peel back the layers of many successful customer experience strategies…
Navigating the Complexities of Customer Experience Across European Cultures Article source here: CX maturity models in Europe vary from country to country. Some have barely started or are still in…