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Become the King Midas of CX
Become the King Midas of CX Once upon a time in ancient Greece, a king named Midas was absolutely crazy about gold. I mean, this guy loved gold so much…
posts header on ECXO
The Evolution of Business Relationships: Not B2B nor B2C, but H2H
Are you ready to make businesses more human? This question invites us to embark on a journey of deep reflection. Whether learning to be more empathetic, improving communication, or simply striving to be kinder, becoming more human in business is a worthwhile pursuit. It's about focusing on human connections and creating more meaningful and lasting relationships. So, are you ready to take the first step on this journey? Let's do it together!
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CX Design: What Can Companies Do to Compete with Tech Giants? – Part II
CX Design: What Can Companies Do to Compete with Tech Giants? – Part II Medium and small players entering markets dominated by giants like SAP, Oracle, and Salesforce face some…
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Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience
This time I explore the relationship between Quantum Physics and Customer Experience. Although these two subjects may seem unrelated, there are some fascinating parallels between them. Quantum physics is the study of the very small, but it can teach us some valuable lessons about improving customer experience, which is vital in the global business world.