CX Design: What Can Companies Do to Compete with Tech Giants? – Part II Medium and small players entering markets dominated by giants like SAP, Oracle, and Salesforce face some…
he European Customer Experience Organization (ECXO) is excited to announce our second episode of the series -- Fast-Track CX ROI with 3 Levels of CX Improvement featuring our distinguished guest…
The pursuit of a silver bullet in customer experience (CX) is a never-ending journey. While there may not be a single solution that works for all, implementing a range of well-planned strategies can significantly improve CX. The pursuit encourages businesses to explore, innovate, and consistently strive to do better. In this article, I explore some key areas of CX in the search for the so-called silver bullet.