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Read more about the article Acting Upon Customer Listening Culture Channels, featuring Tzachi Ben-Sasson, Head of VOC at Amdocs.
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Acting Upon Customer Listening Culture Channels, featuring Tzachi Ben-Sasson, Head of VOC at Amdocs.

We are thrilled to extend an invitation to our upcoming event with only six days to go, subscribe on ZOOM to ensure your seat: https://us02web.zoom.us/webinar/register/WN_1VhRbbv8SPa1ePeHQ8cDtA#/registration The European Customer Experience Organization (ECXO) is excited…

Continue ReadingActing Upon Customer Listening Culture Channels, featuring Tzachi Ben-Sasson, Head of VOC at Amdocs.
Read more about the article Realising the Virtuous Loop by complementing CX with ITIL CSI

Realising the Virtuous Loop by complementing CX with ITIL CSI

ITIL CSI and CX Closed Loop are two approaches that share important similarities in their objectives, processes, and benefits of continual improvement. Although they also have some differences in their scope, methods, and requirements both approaches can help organizations achieve better outcomes for their customers and stakeholders.

Continue ReadingRealising the Virtuous Loop by complementing CX with ITIL CSI